Business ProfileforTwo Men and A Truck

I hired Two Men and a Truck to help me with a move on Saturday, May 25th. The initial estimate which was given over the phone was 6-8 hours and two men, one truck, at $375 / hr. I went in length to detail the amount that needed to be moved, and after another discussion they changed my estimate to 6-8 hours and four men, two trucks, at $475 / hr. I was fine with the estimate. On moving day, four men, and two trucks arrived and in the first two hours it seemed as though they would be on schedule; however, around hour 4 it was apparent that the crew slowed WAY down. They weren't moving at the same pace as earlier, almost seemingly to slow down the move, since it was being charged hourly. I called to let them know, which they sent out a 5th guy to help, which did help a bit, but after 10 hours the move was "complete" - which really by the end I just asked them to leave the remaining items in the garage and I'd handle them myself. I submitted a billing dispute, because in my opinion they could have finished in the original estimate had they worked as though they did in the first couple of hours. Days after submitting my billing dispute I received a hand-written letter from one of their moving crew from the day of my move-as a newly single mom of two young children I was shocked that a man saved my personal details about my home and my personal life and then wrote me a letter to my new home address. I let them know I received the disturbing letter, but still the billing dispute went unresolved. They offered to give me a $290 refund on a $5k service, that was clearly NOT provided. I was requesting $1,000 refund based on the inflated moving time, but hadn't even been able to take into account the invasion of privacy on the moving crew's part. I'm highly dissappointed with the customer service and overall professionalism of Two Men and a Truck. Billing Dispute #*****.