Business ProfileforAlan Horticulture, LLC

They cancelled our service without any notification whatsoever. At this point in time I still do not know for sure why the service was cancelled. Was told by a third party that they determined to focus only on commercial business and no longer want to serve residential customers. I have been a customer for over 20 years - although the original company I contracted with was Evergreen. I called them in the morning on 7/12/24 to find out why they hadn't performed the contracted service on the normal day and to determine when they would be coming to perform the contracted service and was transferred to ***** who was apparently assigned as my account manager. She told me she would look into the matter and would call me back. She never did so I called again later in the day on Friday (7/12/24) and left a message but my call was not returned. I called again on 7/15 when I didn't hear from them. I was advised that my service was cancelled but not told why and advised that I needed to speak to ***** who was out of the office for a few days. They indicated I was sent a letter several weeks ago. No such letter was ever received. They bill via email so not sure why an email couldn't have been sent as it would have been more timely. Extremely poor service and not the way a 20+ year customer should be treated. They knew when I called on Friday that my service had been cancelled but failed to communicate it. Now I have to scramble to find a new service. Do not understand why a 30 or 60 day notice couldn't have been provided. Giving them 1 star because there doesn't appear to be an option to select no stars. Inexcusable and horrible treatment of long term customer. ******************* - *******************************************************.