Business ProfileforRose Reeds
Current Alerts For This Business
In August 2024, the BBB investigated Rose Reeds’s business practices. This investigation was prompted by a scam tracker request. The details of the scam stated that after making a purchase from the website, the consumer never received the product. The consumer alleged to have reached out multiple times but did not receive any info on when the product would arrive.
Per the consumer:
"I ordered oboe reeds and a reed case on 11/28 that never arrived. I never received any shipping or tracking info either. I have tried for a more than a week to contact Jenny (the owner) and she hasn't responded to my emails, my messages through her website or calls. Her website still had a message the week before Christmas that you could get an order in with priority shipping. Ha! I love to support small businesses but this is not one to support. I went to her Facebook page and it seems like this is a common thing for her customers. I should have checked her Facebook page before I purchased through her website. It seems like this is how she runs business, taking peoples money and then no communication no product."
We do not have a viable address found for this location. There is no SOS report for this company. We have not received a response regarding the ownership.
On 08/21/2024, 08/27/2024 and 09/04/2024, BBB requested additional information. As of 9/12/2024, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot confirm the legitimacy of Rose Reeds.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 8/21/2024 BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://www.rosereeds.com/shop
Beginner/Intermediate Oboe Reed
from $17.00
- Please substantiate the business is actively selling items.
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
As of 9/12/2024, business has not responded to BBB emails or substantiated claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 219 N Tryon St, Woodstock, IL 60098
- BBB File Opened:
- 12/28/2022
- Contact Information
Customer Contact
- Jenny Charles, Owner
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Caitlyn B
1 star08/09/2023
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