Business ProfileforByrider Systems, Inc.

On 06/24/2024 I went to Byrider. I had a previous car thru them was in an accident at no fault to me. The insurance left a remainder of 3k. Not having many options I used them again, but they told me not to worry, as long as I came back they would eat/roll over the loan on the previous car. I agreed called and asked multiple times this would be the deal. I gave them over 3000 to get a newer and better car since they were rolling my old loan over. I could of used the money to pay off the old loan, but took the word of the salesman that I didn't need to do this. That in their words I wouldn't need worry about it because I had come back to them for this car. I get new loan and vehicle. A Week later **** begins calling daily calls for 2 months about payments for old loan. I explain situation time and time again that it was rolled over even having the byrider location call CNAC. 2 months of calls and nothing was done. Next they hit my credit report with multiple delinquent account notices then proceed to tell me that Byrider doesn't pay off the old loan until so many payments are made on the new one. NOW despite never missing a payment I have had my credit score dropped over 70 points for the so called delinquent accounts. When confronted they have lied and back peddled telling me there was a miscommunication because even thi they agreed to pay the old loan they don't do so right away an until they do im obligated to pay on *** account that they agreed to pay off. Makes no sense. They lied to get me come there to purchase another vehicle. Taking a 3500 down payment which I could of used to pay the existing loan. I was not once ever told I would be responsible to two car payments because that isn't what a roll over is. They have ruined my credit.