ComplaintsforIndiana Finance Company

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Initial Complaint
10/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
See attachment
Business response
10/25/2024
Mr. ******* has filed at least 10 if not more disputes in the month of October. His account is currently 42 days past due and therefore will be reporting as a code 71: account is 30 - 59 days past due. He did initial page 5 of the contract which clearly states on the bottom that we may report information to the credit bureaus, regarding late payments , missed payments and other defaults on his account.

We have sent him multiple contracts highlighting this clause and his initials, and I have even sent him a chart I pulled from Eoscar with the codes regarding late payments so he would understand that we are reporting CODE 71, not that he is 71 payments late. We have also sent him multiple times a copy of his payment history being very detailed about what every column means and pointing out his late payments and letting him know that anything over 30 days will report. We have been as thorough and detailed as I can be.

To sum it up, he is late on his payment currently by 42 days and he did initial the contract and signed it. We have tried our best to explain and he refuses to take the answers he is being given
Customer response
10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
The company is claiming that I have received multiple copies of my ledger and letters of my account/signature of me signing a contract to allow them to report that information. That is false! The only thing I have received is them calling me asking to make a payment. My account is not 42 days late as they claim. I made a payment of 162$ on 10/03/2024 and provided proof but they somehow cannot find my payment. They are claiming I never made the payment where in fact I did and wont fix their mistake! I have provided a copy. They need to fix their error and delete this off my report immediately.

Regards,

**** *******

Business response
10/25/2024
The following dispute documents appear in his file: 10/10/24- he was sent a contract with the highlighted text on bottom of page 5 regarding reporting late payments and he was sent a payment history with detailed explanation. On
10/14/24 - he was sent a payment history with detailed information. On 10/23/24 - he was sent a payment history with detailed information and the code sheet. On 10/24/24- he was sent a payment history. We have completed several disputes that did not require documentation because he did not provide documentation. the account manager and supervisor both stated they requested proof from his bank that shows the payment was made. The documentation he sent was a word document without bank heading etc. They stated they have requested again an actual statement or proof from his bank, not the word document if he wants this corrected.
Customer response
10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
I never received any of those documents so that is false. How were the documents provided?

Regards,

**** *******
Initial Complaint
08/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have had issues with this company from the start. The vehicle i had was a lemon. This company is full of lies. The account manager i had to deal with was very unprofessional and would say derogatory things to me and was very rude and discriminating. This company would make threats. Even though i had a payment plan with them they went ahead and grabbed my car ,almost costing me alot of stuff i have going on in life. It was a lemon anyways but still ,communication would have been good. Also I have seen attempts of this company trying to charge one my cards which i never authorized. Very sketchy and unprofessional. Also a employee texting me from their personal number making threats to me is very unprofessional. ********** and IFC need to be investigated and shut down. I demand my money back i wasted on a lemon as the engine was almost blown and a sincere apology from this company for all the trauma they have put me through. And this company tries to ruin peoples credit more and more to get more money out of them. If I see my another attempt of my card being charged or my credit remained damaged ,Like how the manager threatened me from their personal number said, I am going to go ahead and move forward
Business response
09/01/2024
As the customer did not provide their name, I am unable to investigate the allegations.
Initial Complaint
08/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My client called one employee who was quite nice. But that employee transferred my client to a female account manager who was very rude and degrading. She was very racist towards my client. This company has very unethical practices. They take advantage of people here. All of the account managers ought to be fires as they do not know what good customer service is nor show empathy. This manager was very disgusting and has a filthy mouth.
Business response
08/19/2024
It is believed that this is the second time this party has made this complaint on behalf of what they claim is their "client." The customer is not identified, and the allegations of untoward behavior are false.
Initial Complaint
07/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ive had issues with this company from the very beginning. Ive requested several times not to be called and to be contacted via email they continuously called me. They cut my access to make payments on the web portal like Ive been doing since I received the car, reached out to them nothing resolved. Ive had this vehicle for 2 years, made the same payment amounts for 2 years only to be told by *************************** on 7/23 oh thats not my payment amount and Im behind 3 payments were still in the month of July I get paid semi monthly so I make one lump payment for the month like I have been doing for months now and its never been an issue never received an email saying it was a problem or anything. On 7/23 they took my car with out any notice or anything then proceeded to tell me oh I opted out of communication with them so they couldnt contact me how is that possible if you just texted me on 6/14 the link to make the payment?? After I told you I was no longer able to get on the app? Why would I stop my only means of paying for my car??! Then ** told I have to pay ***** dollars to get the car back mind you my monthly payment is 612 and they charge a 2 dollar fee for processing. Then she says oh well your next payment Is due we are still in July. Oh your repairs and the *** or whatever its called is added on as well. I never signed for any repairs on the vehicle. My car still has issues and Ive been paying out of pocket with ***** directly to fix it! This company goes out their way to destroy your credit any chance they get and is filled with lies that make no sense what so ever! Now all of a sudden my payments are not right, then I owe for next month before the month even started. They never updated their system to show my correct pay schedule even after *** reached out to them about it. And now Im out ****** the ***** paid at the dealer and the ****** Ive made In car payments so far. Indiana finance needs to be investigated!
Customer response
07/26/2024

Business response
08/02/2024
The customer is upset because we repo'd her vehicle. She blocked herself from our automatic payment service, and she requested we not call, text, or email her. We complied with her request, and the account became delinquent. Therefore, the repo was instituted.
Customer response
08/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I submitted screenshots of emails requesting email correspondence only, I sent screenshots of text messages from them no where on there did I opt out of receiving texts. And theyve been texting me since November first of 2023! No where in the screen shot does it say to opt out! No where in the emails does it say do not email me. And how could I be delinquent for August if the month just started yesterday??? As per the payment history Ive sent via the screenshots Ive been paying 612 for the month the car was taken 7/23 how did I owe for July and August ?

Regards,

***********************************
Business response
08/19/2024
The customer emailed the below email to the ********************** on February 12 and 13. It states to "Stop messaging me." We complied with her request, and when the account grew delinquent, it had to be repossessed.

************** Bayt

Corporate Counsel

Indiana Finance Financial Corp.,

Indiana Finance Company, ***** and

Oak Motors, ****

PO Box 1236

********, IN *****
Customer response
08/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I stated in my original complaint this company is a SCAM and would not respond to my request Ive sent ample proof showing I requested all correspondence to be via EMAIL and not to be called they are still providing the same response. I was already advised by the attorney general to hire a lawyer and thats exactly what I plan to do. Thank you
Regards,

***********************************
Initial Complaint
06/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Client called Indiana Finance Company spoke with ****** and her manager a male with unknown name. Both employees were rude, short and disrepectful, and discriminated against my client. There is racism going on in this established and it needs to be investigated!
Business response
06/25/2024
No customer information was included with the complaint. Therefore, we are unable to investigate the matter.
Initial Complaint
02/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
INDIANA FINANCE ** POB 49 ******** , ** ***** Phone: ************** Account #*********************************************************** ** is falsely reporting on my credit. This is the Account #************* and they are falsely reporting to my credit file against my rights and fair credit act. After contacting the **** they explain to me this is tax fraud. I'm Requesting you send me a 1099C collection of debt so that way, I can audit you to see if you're in compliance because you're in direct violati of U.S. code 1681EB and Under 15 U.S. Code 1681d - Disclosure of investigative consumer reports violation. I have attached the definition so you can see the violation! (a)Disclosure of fact of preparation A person may not procure or cause to be prepared an investigative consumer report on any consumer unless (1) it is clearly and accurately disclosed to the consumer that an investigative consumer report including information as to his character, general reputation, personal characteristics, and mode of living, whichever are applicable, may be made, and such disclosure (A) is made in a writing mailed, or otherwise delivered, to the consumer, not later than three days after the date on which the report was first requested. I request to provide proof of this alleged item, specifically the original application with them, instrument bearing my signature with INDIANA FINANCE **. By failing to do so they must delete from my report as soon as possible. Under Federal law, you have 30 days to complete your reinvestigation. Please have the creditor provide the validation documents to the BBB as well as to certified mail to me. It's extremely important that the creditor provide the document to BBB to insure fairness and that they are not brushing me off. Thank you for your assistance. I will also be seeking $1000 per violation for: 1.) Defamation 2.) Negligent Enablement of Identity Fraud 3.) Violations of 15 U.S.C 1692g
Business response
03/15/2024
******************************* has disputed her tradeline with the credit bureaus seventeen times since the Strict Foreclosure (***) Letter was sent on 01/18/2023. Her account has been "investigated" EVERY time she disputed, as is our policy. Documents are only provided when the buyer attaches images(their own proof documents) to a dispute submitted to a credit bureau. We sent documents to the address the buyer provided as their "Current Address" on the dispute on the following dates:

(These items are copy/pasted from the notes)

03/14/2024: Responded to two disputes: IFC EOSCAR DISPUTE LETTER SENT WITH COPY OF SIGNED CONTRACT, ID, AND PMT HISTORY

02/07/2024: Responded to two disputes: IFC EOSCAR DISPUTE LETTER SENT WITH COPY OF SIGNED CONTRACT, ID, AND PMT HISTORY

08/07/2023: Responded to two disputes: IFC EOSCAR DISPUTE LETTER SENT WITH COPY OF SIGNED CONTRACT, ID - IFFC NOT NAMED ON THE ATTACHED DOCUMENTS

07/21/2023: Responded to one dispute: IFC EOSCAR DISPUTE LETTER SENT WITH COPY OF SIGNED CONTRACT, ID, AND PMT HISOTRY TO SHOW PAID

05/16/2023: Responded to two disputes: IFFC EOASCAR DISPUTE LETTER SENTWITH COPY OF SIGNED CONTRACT - CB REPORTING NOTIFICATION CLAUSE HIGHLIGHTED - AND COPY OF ID

05/15/2023: Responded to one dispute: IFFC EOASCAR DISPUTE LETTER SENTWITH COPY OF SIGNED CONTRACT - CB REPORTING NOTIFICATION CLAUSE HIGHLIGHTED.

02/09/2023: Responded to three disputes: IFC EOSCAR DISPUTE LETTER SENT WITH COPY OF SIGNED CONTRACT

01/18/2023: STRICT FORECLOSURE LETTER MAILED OUT TODAY (On this letter is a line advising that this may negatively affect their credit as it will show as paid for less than full balance)

Per the notes on her account, a 1099 was sent to her email via the relationship manager on 02/12/2024 as a result of the *** waiving the remaining balance of her account in 2023. We have been ****** diligent on this customer.
Initial Complaint
02/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Indiana Finance Company. This account goes against the Fair Debt Collection Practices Act as the lender refuses to close/Charge off the account, thereby not assuming responsibility for the non-operational vehicle, which is totaled. This situation raises concerns about accuracy and legitimacy of the reported information. I request a thorough investigation into this matter and the appropriate resolution in accordance with the ******
Business response
02/06/2024
This account is a Cold Charge-Off, which means we never recovered the collateral. It is being reported as 97(Charge off, balance may be owed) with a balance owed of $6181, which the buyer IS responsible for.

This buyer has recently disputed this account with TranUnion, which IFC answered on 02/02/2024 by updating all information. It had been still reporting as past-due because the bureaus had not had time to process our January file,which would have updated the account to Charged Off with $6181 balance owed. From looking at the pending disputes in eOscar, he has already disputed with TransUnion again and will receive the same response. When the credit bureaus process our January file, which they received last week,Experian and Equifax should also show this account as status 97 with the balance owed.

I checked our January raw data file that went to the bureaus on 02/01/2024, and this is the account information:

97: Status Code (Charge off with possible balance due) (Accurate)
4321000BBBBBBBBBBBBBBBBB: Payment history showing escalating delinquency prior to charge off due to non-payment and non-recovery of the collateral while the claims process and collection attempts were made (Accurate)
000006181000006181000006181:Balance, past due amount, and charge off amount, all showing as: $6181 (Accurate)
********091720230000000009022023:Dates for the account, broken down below
********: Date of Account Information: 02/01/2024 (Accurate)
09172023:First Date of Delinquency: 09/17/2023 (Accurate)
00000000:Date Closed: Blank (Accurate)
09022023:Date of Last Payment:09/02/2023 (Accurate)

It appears we are reporting this account completely and correctly.
Initial Complaint
01/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have lodged a complaint regarding the incompleteness and inaccuracy of an entry on my credit report. Unfortunately, the investigation conducted by the concerned party was not thorough enough, and I have now realized that the information is still incorrectly reported on my credit file. This situation has caused significant distress and has had a profound impact on my emotional well-being. Moreover, it is negatively affecting various aspects of my life.I demand that the inaccurate information be deleted from mycreditreport.
Business response
01/12/2024
This account reported in December 2023 because it is still open and the buyer was making payments through our system of record until October of last year. It accurately reported as an involuntary repossession with a $7200 balance and a last payment date of 10/13/2023 per the most recent payment on her payment agreement in our system of record.

The First Date of Delinquency was incorrectly reported as 05/14/2017 per a glitch in our system that sometimes occurs with FDODs. I have corrected it to: 10/15/2017 per the raw data we have from when the account first charged off, and it will update with the next credit file submission.

It is important to note that the buyer does not seem to have contacted us to correct the problem prior to filing the complaint with the **** per account notes and no complaint documents in App Extender. There is no record of a call,email. letter, or FTC credit dispute having been filed. The buyer's claim that the "investigation was not thorough" implies that she submitted a complaint to us, and there is no record of that ever having occurred through any of the many avenues open to her.
Initial Complaint
04/24/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I authorized a one time payment with my debit card to help my significant other get his car out of repo before it fully went through. A couple months later they took the automatic car payment out of my account without my authorization of $230. I never agreed to this. I am not set up for automatic car payments through them. I called Monday morning as they refunded my money however they are now threatening to repo the car without any grace ******* The account managers would not let me talk to a supervisor over the account managers.
Business response
04/27/2023
The complainant is not a customer of ours. It is accurate that we mistakenly debited her account on one occasion, but that error was immediately rectified, and she was refunded her money. As for the status of the car in question, the servicing of that loan is a matter between our customer and the *******************************************. We will follow company policy.
Customer response
05/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

*********************************
Initial Complaint
02/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been paying on a car for over 3 years and in the last year it has not been running they told me to take it to the service station I bought it from and they would fix it and in the last year I have paid car payments and spent over **** dollars to fix the car and it is still not running and because I would not give them more money they took the car back and still want ************* me for the remainder of the car
Business response
02/08/2023
Indiana Finance Financial Corporation financed the customer's purchase of a 2014 Chevrolet Malibu on 03/12/2018. The transaction was made at arm's length and in good faith. The customer's decision to cease making payments on the car led IFFC to enforce its lien rights in the vehicle and its contractual rights in the customer. IFFC is more than willing to work with the customer on a payment plan s/he can afford. Absent a voluntary payment, IFFC will continue with its rights in state court.

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