ComplaintsforIndiana Finance Company

• Initial Complaint

  02/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  received a notice that I have a collection from *** FIN ** on my credit report. It says it was opened on 06/29/2018 for $4,900.00 with account number starting in ************* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business response

  02/02/2023

  ************** financed the purchase of a 2012 Chevrolet Sonic from ********** in August of 2018.  ********** assigned the retail assignment contract to Indiana Finance Company immediately upon the sale of the vehicle.  Therefore, IFC is well within its rights to report to the credit bureau.  

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was advised on 2 Missing payments on the behalf of an 2013 Chrysler 300, which led to REPOSSESSION. I've become very much frustrated with this company & starting to second guess this company. I have every Payment on the transaction for my vehicle Every transaction is DOCUMENTED in BLACK AND WHITE. I purchased the vehicle on December 16th 2022 for $500.00 through the company of *****************, following payment December 24th 2022 $160.00 which was paid through ********** App under an secondary contract I had no idea on why i was told not to pay through the app. Thats $160.00 total I was advised on December 28th 2022 4 Days later that I owed an additional $15.00 because my loan payments were $175.00 NOT $160.00. So I paid the additional $15.00 over the phone with the last 4 digits of my card ending in ****. Thats $175.00 as of December 28th 2022. I get charged again through -auto pay- PNC states ***************** $175.00 which is an SATURDAY of 12/31/2023 That total adds to $350.00 thats the amount they say there are missing. My payment didnt process until that Saturday of 12/31/2022. The money was placed in processing on 12/29/2022. I was emailed by the name of ( ******************************* ) upon payment that didnt process. I WAS NEVER NOTIFIED ON A MISSED PAYMENT. After hardship & having to contact Indiana Finance I spoke with 3 different people until I was later told my payment was found under another contract I was previously paying through . A Day Later on 01/04/2023 I was emailed by *********************** explaining that **** found the missing payments & HAS BEEN APPLIED to the account. Which He apologized for the **************************** However another Payment Successfully made a week later on SATURDAY 01/07/2023 ***************** $175.00. $350 plus the additional $175 Ive already paid is $525.00. I was later charged again a week later the day of January 13, 2023 of $175.00. Ive made my payments & just Is very upset with this company.

  

  Business response

  02/14/2023

  Please accept this communication as Indiana Finance Company's ("IFC") response to the customer's complaint.  After investigating the matter, it appears that the customer and IFC have been miscommunicating with each other.  Attention was brought to the manager's attention, and IFC will strive to keep lines of communication open with the customer.  Communication is key.  

• Initial Complaint

  10/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A week before Oct. 14th I had requested that Indiana Finance Company cancel my Auto Pay for my car payments. I was told on the phone call that the Auto Pay had been cancelled. On Oct. 13th I had voluntarily surrendered my vehicle back to ********** before my next payment with Indiana Finance Company was set to be paid on Oct. 14th. On Oct. 14th, despite being told that my Auto Pay was cancelled and after I had already relinquished ownership of the vehicle, Indiana Finance Company took $292 out of my bank account without authorization. When I called to get a refund back for the money they took (which I have most of the phone call recorded), I was told that the Director of Indiana Finance had overlooked my request for the refund and had denied the refund. The associate that I talked to on the phone (while I was recording), when I asked him specifically "that the Director was ok with the theft of the money from my account", replied saying "yes" that the Director of Indiana Finance Company was ok with the theft of my money from my bank account since they did not have authorization to pull the money and that the Director denied me the refund.

  

  Business response

  11/08/2022

  To whom it may concern:

  ************** contacted IFC on 10/5 to advise he lost his job, but that he would get 2 more full paychecks and severance.  It was agreed we would look at options to help him and that the payment on 10/14 needed to go through.  Then he called on 10/11 asking what he could do to get out of his contract,  IFC explained was not an option. Then ************** called back on 10/13 saying he was surrendering the car. Never in any of those conversations did he ask about canceling his recurring payments.  When he called on the 14th after it went through and asked it be canceled, that is when IFC canceled the recurring payments.  ************* is still responsible for his remaining contract balance. 

  Thank you,

   

  *********************

   

   

   

  
  

  Customer response

  11/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   

  I do not accept the response from Indiana Finance Company due to the fact that they admit that I relinquished ownership of the truck the day before the payment was due to be paid and that I called letting them know that I relinquished the truck. At that point they are not authorized to pull payments until after the truck is sold at auction to determine the remaining balance that I owe and since I no longer own the truck. I know I called to tell them to stop auto payments a week before the payment was due, but even if I didn't all auto payments are to stop if the truck is relinquished or repossessed. And I still have a phone recording of the company telling me that the Director of Indiana Finance Company had declined my request for a refund and that he was ok with the ***** of my money. 
  
  Regards,
  
  *****************************

  
  

  

  Business response

  11/15/2022

  To whom it may concern:

   

  Surrendering a vehicle does not release a customer from his contractual obligations.

  ************** has an outstanding balance with IFC for which he is responsible. If he would like to set up payments I would ask him to contact IFC to do so to avoid further action on his account. 

   

  Thank you,

   

  ******

• Initial Complaint

  08/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have updated my telephone number and email address to the Indiana finance company. They then started that they did not have this updated information when in fact I emailed them and text messaged them the updated information. ****** a representative at Indiana finance the yesterday was on the phone screaming above me and stated what Fees were owed when I had my car picked up from a tow company in ******** Indiana . I was given no notice. I then got on the phone with someone named ******** at Indiana Finance and she was just as rude if not even more rude. She was very nasty and gross with her tone. She stated she does not care if I have my vehicle or not. She then stated she wanted me to stop talking. She then decided to not send me the details regarding what was being paid in a text message like I requested and she said she would . I am now being robbed. She did not call me back or send the text message regarding the $1247.00 that was paid to their company. It was stated to me that these funds would cover all cost associated with the car to be picked up. I then called yesterday after borrowing money from a cousin and the male representative that answered the phone on the recorded line stated that the payment would be sent to them for me to pick up my vehicle. I then call the company that has my vehicle and they say I owe $125 to pick up my vehicle. ******** stated that there was a $750 charge for this company that Picked my car up. A $125-$150 charge that is the holding fee. $40 collateral protection fee and a car payment along side another fee for processing. I am unable to get my car out because these individuals are stealing money from me and are now not allowing me to get my vehicle. I get on the phone with this new representative and she then sends me a text message that reads charges that I did not agree to. $565.00 repo fee to us - $40.00 to CPC, $642.00 past due in payment Redemption $75.00 Property(to agent) - $75.00 Storage(to agent) $40.00

  

  Business response

  08/25/2022

  To whom it may concern:

  ****************** has redeemed his vehicle and is current on his account.

   

  Thank you,

   

  ******

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I bought our 2011 ******* Santa Fe fro. The ******************** financed through thei financing company Indiana Finance in December 2021. Right after the purchase we had a caliper lock up, they repaired it and didn't charge us. Then the car jerked everytime it shifted, this was a problem with the suspension on the passenger side. The service center tried to say it just needed an alignement and they sent it for that but that sevice center couldn't do it because there was a legitimate problem with the suspension. Then they finally fox ut begrudgingly. I get it back and a couple weeks go by then it won't start. My husband is REALLY good with cars and checks it out and it is the fuel pump. We let the service center know and they take it in and claim they can't find the problem. I ended up contacting Indiana Finance and they help me encourage the service team to fix that, turns out it was the fuel pump, they replace it. Then we get it back and a couple weeks later it starts leaking oil after an oil change, my husband, totally let down by the service center at this point, fixes it himself. Then a couple weeks later, it wont start. We sent it to a different mechanic and have the alternator changed and pay $1100 out of pocket to fix. Then get it back and and it's still intermittently not starting. Call Indiana Financing and they say to send it in, it's the fuel pump AGAIN. They fix it but charge us almost $300 for tow and labor. When my husband picks it up the check engine light is on, he takes it back to them and it's going to be another $600 to fix! Indiana Finances only resolution is to loan us money to fix it. We have had it in the shop or parked more than I have been able to drive it. We can't keep doing this. My husband and I both work full-time and have two kids. We need a WORKING car. We don't have the finances to keep "fixing" it. Please help!!!!

  

  Business response

  08/19/2022

  To whom it may concern:

   

  We have sublet ******************** vehicle to a Hyundai dealership to diagnose any issues with the *** system - we have also ordered an intake manifold to resolve the check engine light being on.

   

  Thank you,

   

  *********************

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Indiana finance company refuses to tell me where the Repossessed vehicle is located so that I can obtain the property inside. When I call and ask, they send me to some guys voice mail. Once again Indiana finance is showing how incompetent they operate.

  

  Business response

  06/16/2022

  To whom it may concern:

  As we have informed ******************** previously, his personal belongings are located at *********************************************************************** 46217.
  

  Pickup hours are 8:30 AM to 4:30 PM M-F. 

  I would note that the 30 day hold on his possessions is about to run out, so I would recommend he arrange to pick up his possessions ASAP.

  Thank you,

  ******

   

   

   

• Initial Complaint

  05/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Indiana fincane lied to me about a two week grace ******* They were supposed to send me an e mail to sign but never did. Due to the lie and me being under the impression that I have a two week grace ****** the repoed the car. Thanks for wasting my time and money. They broke the contract. I also have been telli my them for almost a year that I get paid on mondays and they wouldn't change payment from Friday to Monday. Iv been for filling my contract. Only issue was their negligence.

  

  Business response

  05/19/2022

  To whom it may concern:

   

  ******************** was in default under the terms of his contract: therefore his vehicle was repossessed. 

   

  Thank you,

  ******

  Customer response

  05/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************

  i have e mails from ****, my assigned loan manager where the company acknowledged that my paydays where mondays. 
  indiana fincane company originally told me that they would change be able to " update" the system. That date has passed since before the repossession. I have a recorded statement from a representative named **** stating that he didn't like the way I spoke to his employees and he also admitted he used the late payment out of spite to repossess the vehicle. The company was very aware of my new payday and accepted it but I was told by **** that they would change it. Clearly Indiana fincane violated the contract. My payments have been on time and can be backed by e-mails from ****. I was reassigned a loan manager and that loan manager told me he was going to over ride the contract and extend it for two weeks. I didn't see the payment dates change after that conversation. I called and was forwarded to ****** voicemail and left a massage addressing my concern with no reply. The way I speak to somebody has absolutely nothing to due with the contract. We can reference this recording with **** through voice memo on my tablet. **** stated on the recording that he had to make a business decision based on the way I spoke to an employee. 

  not only did the company acknowledge my paydays being mondays they lied to me about that being ok. If it wasn't ok a representative should have said that. There's no reason for this company to lie and then take from a returne customer. 
  with on time payments. We can reference the emails, voice recording, and the contract. Unfortunately Indiana fincane is clearly
  wanting to provoke pain and suffering. I will be contacting local media with my case evidence to see if this case can reach the air. I donot want my community to trust a local business to exercise practices in deceit. 

  
  

  

  Business response

  06/01/2022

  To whom it may concern:

   

  ******************** contractual due date was on Fridays. IFC allowed him a grace ****** of paying on Tuesdays following his due date. However, he failed to make a payment on Tuesday, May 17th, so he was in default under the terms of his contract. Additionally, ******************** did not have full coverage insurance in force, nor did he pay for Collateral Protection Coverage, so his vehicle was placed for repossession. Additionally, Mr. ******** has made multiple threats and used a considerable amount of vulgarity with IFC staff. He has been informed that it will be full payoff to redeem his vehicle. 

   

  Thank you,

  ******

   

   

   

   

  
  

  Customer response

  06/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************

   

  Indiana finance partially admits that we did have agreements out side of the regular payment due date. Though we have agreements in email, Indiana finance refuses to acknowledge that mondays were the agreed payment day for a long span of time. As far as the law is concerned no threats were made towards Indiana finance. If there was to be any pending investigations into any threats law enforcement would have " contacted " me. Indiana finance is holding a grudge and avoiding the fact that they towed the car completely out of animosity. They admitted this verbally. I didnt sign anything that says I have to pay them a extra $20 a week for insurance. 
  The insurance issue is a shady tactic they use when they want to sound justifed. It was not a problem untill I made a problem for them. Like a second grader that says " I'll get you back" None of these issues by Indiana Finance were originally stated in their first response. Which shows their lack of ambition to be honest. A majority of Indiana finance's repair for the most should be considered hearsay. 
  

  

  Business response

  06/07/2022

  To whom it may concern:

  ******************** was in default under the terms of his contract, so his vehicle was repossessed. Additionally, he was in default for not providing proof of full coverage insurance, or to pay for *** coverage to protect his automobile. ******************** states in his rebuttal that he did not sign a from stating he would be charged $20.00 a week for the *** coverage. I have attached both the Agreement to provide full coverage insurance as well as the Agreement to pay for *** coverage should full coverage not be in place to this response: ******************** signed both documents and was well aware of his responsibilities thereunder, he failed to adhere to either. 
  

  Finally. based on his abusive, threatening, and vulgar behavior police reports have been filed with multiple agencies. ******************** is not a customer IFC wishes to do any further business with. An example of the type of emails he sent IFC is as follows:

  FROM: **** R <*********************

  TO: ****************************************************************

  DATE: MON, 9 MAY 2022 12:19:45 - 0400

  SUBJECT: WHAT THE **** IS YOUR PROBLEM YOU B****** ACT LIKE I DONT PAY YOU

  This is but one example of the type of language IFC personnel were subjected to on numerous occasions.  

  Thank you,

  *********************

   

   

   

   

   

   

   

   

   

  Customer response

  06/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  A contract involving speech between Indiana finance company and my self doesn't exist. Indiana finance originally stated they towed the car due to a late **** but this email from **** (my loan manager) will prove that agreements were made and violated out of spite by Indiana finance. Here ls what the screenshot I have provided from the email will say, 

  ******************************* May 3
  to me v
  You normally will end up paying the
  Monday after your due dates. Can you
  please let me know when you plan on
  paying on the past due car payment? I
  will be in the office today until 6PM. You
  can respond via text, email or call me.
  Thank you ***** with Indiana Finance

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into Oakmotors to purchase a car on 05/18/2022. I was pressured into giving Oakmotors money to hold vehicle which i paid the 1500$ deposit. The next day upon coming to sign papers and take possession of vehicle I was told that i had to pay an extra 650$ called deferred down payment. There is no refund of 1500$ i put down day before so i was forced to pay an extra 650$. Then im told that these deferred down payments had to be made at the car lot and are due weekly. Ive made three $130 payments and 4th was due Friday. Problem is I am a long distance transporter which i disclosed that im not always in town to which i was told that after deferred dow payment was completed i could pay online. However today 05/16/22 i received call stating that Indiana Finance is not going to extend me a loan nor refund my money. Indiana Finance say they help people build credit however they offer no grace ****** on payments and if your payment is not in by due date they reserve the right to cancel the loan. 1 week after getting vehicle i had to take back for brake work and put a new set of tires on vehicle. Making the payment was not an issue however I dont work in the city so being home every friday is a problem and caused them to not hold my account nor offer me financing which i thought i had financing when i signed papers and released all my information to this company.

  

  Business response

  05/24/2022

  To whom it may concern:

   

  We have explained to ************** the ways in which she can make her payments remotely when she is out of town for work and I believe this has resolved her issues.

   

  Thank you,

   

  *********************

   

  
  

• Initial Complaint

  04/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Tuesday 3/29/2022 my car was repoed by IFC for $40 . I called and explained that the recording told me fto pay a different amount($210) that what you guys said I owed($250). I explained that it was an honest mistake. I was met with a lot of sarcarsm. I lady that picked up the phone ******** was very short with me to the point where I'd at all feel as if this lady had my best interest at heart. I ask what it would cost to return the car to me she stated she didn't know and would have to email the director then she proceeded to tell me that I had no right to purchase a car for my son I ask how if he lives in my home and I'm making the payments and I bought the insurance in my name for both of us in front of the sales person so if its against the law that would make the contract null and void. I've ask to speak with the owner she refused, I asked to speak to another representative she again refused I'asked to speak to her superior she stikk refused. I hung up and called back to see if I could get a better understanting she keeps Picking up as if to say she not going to allow me to speak with anyone else I this point Its fine if you don't want to return to car however I don't think A conversation with the owner is to much to ask. When did I stop being the consumer. I would grately appreciate a phone call from the owner of this company ********** or ******************* and never to ever deal with or speak to ******** again other than a written apology from ******** for her rude and offensive I also love for her to explain the difference between me and any other customer that gifted their son or daughter a car that they paid for. Again other than a written apology I'd like to speak with someone else I can believe I tried to recommend oak motors to my own family to only be treated like this you repoed my car for $40 and then hold some offensive tone with me There is a way to say you dont want to do business with me with out making me feel belittled and disrespected.

  

  Business response

  04/22/2022

  ************ short paid her deferred down payment by $40.00. 

   

  IFC attempted to contact her numerous times to bring her account current - by phone call, text, and email.

   

  ************ never responded to these attempts, and her account became ten days past due.

   

  Based on this default, her vehicle was repossessed. 

   

  At this point, her account is in strict foreclosure status - meaning she will have no further obligation to IFC.

   

  Thank you,

   

  *********************

• Initial Complaint

  04/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from ********** on 11/15/21 finance through Indiana Finance. Im really trying to figure why these people continue financing anyone they say second chance but fell to tell you the staff from the finance company will talk and treat your like a second class citizen. I understand they have no ***** periods but what I dont understand is how they repod my car I paid the past due and the extra added charges they trumped in there and was supposedly completely caught up. I advised ******* who was fired I started a new job and was no longer being paid every week but every two weeks now. Per ******* she was changing it in the system. For whatever reason ******* is no longer with the company and I end up with *******. Right from the start she was rude as h*** Per ******* my account needed to be current before they could switch. Now they way these people do business I know good and well they wouldnt have released my car without . So now that I cant pay 135 every week my car is up for repo again. I made an arrangement so that I didnt get the harassing calls my pay date isnt until 04/07 the arrangement is for 04/07 and still they put a repo out. Im starting to believe this is how they are collecting the extra money from customers. Not sure if its being pocketed or what but this purchase is stressful and to be called and harassed and disrespected like Im less than human is really uncalled for. The management team are just as heartless these people act as if they have never had a late payment or issue. I wouldnt refer my worst enemy to **********.

  

  Business response

  04/15/2022

  To whom it may concern:

  
  We have attempted to reach ************** to discuss his concerns but have been unable to do so.

   

  Would you please ask him to call ***************************, our ****************** Representative, at ************** so that we can work to reach a resolution?

   

  Thank you,

   

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩