22 Customer Reviews
Review from Rod B
1 star10/07/2024
2023 Heartland Fuel 395 Hello, I am writing to you because, as new owners of a 2023 Heartland Fuel 395 (purchased March 28, 2024), we brought our camper in for warranty service work to address several issues, one we feel is pretty major, which our dealer/service provider would not correct. Camping World located on ****************** in ****, ********* is our dealer/ service provider. Since just before our first trip, we noticed a loud squeak in the floor in the kitchen area in front of the refrigerator. See attached video, taken on May 10, 2024. It is loud and annoying. It is in a high traffic area. ********************* said they would not fix it (under warranty) because Heartland told them it would not authorize it to be fixed because it is within specs. We feel this is unacceptable. This campers MSRP is upwards of $100,000. We have had a 5th wheel toy hauler in the past. Two of our family members have similar toy haulers. None have had an issue such as this. We would appreciate someone from Heartland contacting us to address this concern. Response:This has been reviewed by my management team. Please see page 6 in the attached owners manual we have for all of our RVs. On page 6, under what is not covered, does state Accessories and equipment that are working as designed, but which owner is unhappy with the design. We always want to do what we can to help all of our retail customers. In this case, ********************** respectfully declines warranty assistance for this issue, and will continue to work with you under Heartland RV warranty policies and guidelines. *. ***** Toy Hauler Team
Heartland Recreational Vehicles, LLC Response
10/14/2024
Good morning BBB. Heartland RV's response to the Review id:126877
Concerning the FUEL 395 2023 Vin 5SFCG4531PE522519 with the date of purchase of 3/27/2024, purchased from CAMPING WORLD RV SALES 14025 W FREEWAY DRIVE
HUGO, MN 55038 with a 1-year warranty.
Heartland RV Customer Service has been in contact with Camping World – Hugo, Mn. Service, to gather additional information to determine the cause for Heartland RV to review.
Heartland RV Customer Service has been advised the customer’s currently have possession of their unit and will continue to work with Camping World – Hugo and the customers by the units Heartland RV warranty.Thank you,
Review from Brian G
1 star09/26/2024
We purchased a 2022 Torque 350 from Camping World in *****, **** in October 2023. When we started using the camper in March of 2024 we started noticing all the issues with this camper. Two of the 3 slide rooms were leaking, outlets were not working, fuel station would not turn on, from the factory there was a s**** installed into a water line, patio clips breaking off and this camper was in the service department multiple times, they even sent a service tech to my residence to see how to fix this. Water had been entering the interior of the camper for months, countless emails had been sent between the dealer and Hearthland themselves. They fixed most thing and then added an additional seal to the slide room calling it a 'fix'. This is not a fix but more of a band aid! Now I can't even get a call back from Heartland! Assuming they are just waiting for the warranty to run out and hang this all on me. If you are in the market for a camper I strongly recommend looking at a different brand!Heartland Recreational Vehicles, LLC Response
10/03/2024
Good afternoon BBB. Heartland RV's "Review" response"The Heartland RV **************** Team has been in contact with Camping World **********, regarding ***Gardners concerns. ************************* has advised that they will work with the customers and **********************.
Heartland RV has made an offer to the customers that if they would like to bring the unit to the Heartland RV ************** in *******, In. Heartland RV would inspect and perform the required warrantable repairs.
Heartland RV responds quickly to pre auth. warranty claims that are submitted, and requires the complaint,cause and correction to each concern to process the claim request. Heartland RV is and will continue to work with Camping World -Akron or Camping World of Pittsburgh *** and Mrs. ******* to resolve the open concerns. E-mail received by Heartland RV shows the date of October 29, 2024, at 3:00 pm, the unit ***************** is to be dropped off at the Camping World of Pittsburgh facility." Thank you,Review from Nicole S
1 star09/23/2024
We bought a Heartland Milestone camper in 2021. Ever since we drove it off the lot there has been nothing but issues with this camper. Its a complete lemon. Heartland only wanted to fix the issues up until there was no more warranty. The amount of issues weve had were pages long, issues that shouldnt have ever taken place. The roof trusses were put on backwards, our tank blew thru the floor because it wasnt attached properly, were two of the biggest issues, the list goes on. I will never buy another Heartland camper! Heartland tried to tell me they stood behind their product fixing what was wrong but will no longer fix continued issues obtaining still from the ongoing issues that they created!! DONT BUY HEARTLAND!!!!???Heartland Recreational Vehicles, LLC Response
09/26/2024
Good morning BBB.
Heartland RV's response.
Concerning the Milestone 370FLMB 2022 Vin ***************** with the date of purchase of 9/22/2022, purchased from General RV with a 1-year warranty.
All the warranty claims that have been submitted to Heartland RV have been processed.
The units 1- year Heartland warranty expired on 9/22/2023,Heartland RV has continued to provide assistance.
July of 2024 repairs were performed at the Heartland ************** at no cost to *** and Mrs. **************** most recent concern, water leaking from the underbelly,Heartland RV responded to Mrs. ******** on Monday September 23rd,2024 that their RV will need to be taken to a Servicer for inspection. The Servicer will need to review and provide the cause of the leak. If the cause of the leak is determined to be from the Heartland RV workmanship, Heartland RV will assist as goodwill coverage at the Heartland RV flat rate. If the issue is not in an area that was previously repaired by Heartland RV, Heartland RV would respectively decline to provide assistance.Thank you.
Review from Hank S
1 star08/28/2024
I bought a 2022 heartland pioneer brand new. 2 years later in a camping trip I set in my recliner and fall through the floor. My warranty was out so I investigated the issue myself. After finding that the vent hose was discontinued from the fresh water tank due to poor workmanship I started looking for answers. Heartland informed me that I was going to have to file an insurance claim because there was nothing they could do to help me. So now I have a two year old camper that I cant enjoy because either insurance or myself will have to repair. Not a happy camper and will not buy a heartland again. They could if offered to help pay for the cost but no.Heartland Recreational Vehicles, LLC Response
09/05/2024
Good afternoon BBB.
Concerning the Pioneer RL250 2022 Vin ***************** with the date of purchase of 2/23/2022, purchased from CAMPING TIME RV CENTERS LLC DBA CAMPING WORLD RV SALES **************************************************************************************** with a 1-year warranty.
Heartland RV **************** has reviewed information, the most recent claim was submitted on 3/18/2022. The first call log notation was entered on 8/26/2024
Heartland RV **************** has been in contact with ***********************, advising him to please take his unit to a Heartland RV Dealership for an inspection to determine the complaint, cause, and correction of the open concern. This information would then be submitted on a pre auth warranty claim for review. The Heartland RV **************** *** was advised that Mr.Stricklands unit is currently at the CAMPING TIME RV CENTERS LLC DBA CAMPING WORLD RV SALES ***************************************** *********, GA ***** location.
Heartland RV will continue to work with ************************ and CAMPING TIME RV CENTERS LLC DBA CAMPING WORLD RV SALES ********************************************************************************************** by the units Heartland RV warranty. Thank you,Review from marc w
1 star07/23/2024
Bought a 2021 Hartland Prowler 250 BH travel trailer. Complete POS. Dining tables and walls etc held together with cheap staples and tiny nails. We got the complete RV care warranty from Explore RV ********** **. They have not honored one thing wrong with it. We have had to fix everything that has fallen apart on it out of pocket. Now we got home from a trip and see that the trailer is leaning on left side. Again, dealership does not want to honor warranties and tell us to call ******** directly. Wish us luck. Stay away from this manufacturer.Heartland Recreational Vehicles, LLC Response
07/25/2024
Good afternoon BBB,
This response is to the letter received from your office on July 24th, 2024 regarding
******************* 2021 PR 250BH VIN #***************** purchased May 22, 2021
from RV RETAILER TEXAS II, LLC DBA BLUE COMPASS RV - FT WORTH ***** SOUTH FREEWAY
******************** with a one year warranty.
Heartland RV has no participation with extended warrantys that dealerships sell / provide to their customers.
No warranty claims have been entered after this units date of purchase, no call logs submitted until yesterday, July 24th 2024.
Heartland RV **************** has been in correspondence yesterday with *********************** (registered owner of this rv ) and *******************.
Heartland RV **************** advised **** to have the rv inspected. **** responded that he will have to call the dealer, then have the dealer contact Heartland RV with their findings.Thank you,
*********************
Review from Jason B
1 star06/18/2024
Im writing to you today to make a complaint about my Heartland Road warrior 414RW that I bought back in October of 2022. I did a thorough inspection behind removable panels when I first got it. I found multiple rags and trash from the area where all the electrical components where located. After cleaning up the area I found that the covers were left off the electrical junction boxes. The second issue was noticed when taking off the vent cover near the dining room table, the drain or vent pipe going to the bathroom was disconnected.After fixing all of them issues, I took it out camping two times. The first time the ** Unit went out in the bedroom. I brought it to the dealer for repair in July and they had to get an ** Unit on order. Went on the second trip and I started having problems with multiple components. While driving down the road the fridge would come open and all the food would come out on the floor. (This was never repaired). Secondly, the living room slide would not come in and out without someone pushing on it. I also noticed that the slide cable was fraying. Thirdly, the fridge buttons would not work, and it would only come on with propane. While using the propane for the fridge, I noticed a leak by the right wheel well where the gas line was chaffing on the structure. Had to do a quick repair while on the road. The next problem that I noticed was a bulge coming from the right front outside panel. The dealer still needs to investigate this, but it might also be broken welds. there are multiple seams that are separating and cracking the tape. The door going to the bedroom was damaged because the bracket that holds the door latch came loose and the door was bouncing back and forth on the slide. There were multiple dresser drawers that werent latching and coming out while driving. Im always having to find ways to power the front two slides because they stop working on occasion. Finally got it back again and the *** slide is binding and wont close.Heartland Recreational Vehicles, LLC Response
06/20/2024
Good afternoon BBB,
The Road Warrior is manufactured by Heartland RV, comes with a 1 year warranty, that starts with the retail customer date of purchase. Some of the appliances that Heartland RV installed, comes with a 2 year warranty with the appliance manufacture picking up the 2nd year. Heartland RV **************** has reviewed Mr. ******* information and has found that most every warranty concern submitted has been approved. Heartland RV will continue to work with **************** by his unit warranty. Heartland **************** will be reaching out to **************** today concerning the most recent concern. Thank you,Review from Shannon W
1 star06/17/2024
Heartland is junk. We bought a 2020 elkridge brand new. We are 4 years in and let me tell you all the things we have already had to replace--Water hookup fittings ********** cable for the fireplace heater -water heater heating element 2 LED lights - lock for the front door - all 4 tires -the shower drain pipe was not attached and flooded the underbelly -Leak inside the wall behind the shower -rollers for 5 windows stopped rolling back up after a few weeks-- the oven doesn't maintain a temperature or light easy. -the dresser drawer rails broke -2 toilet petals and 2 main toilet seals - furnace motherboard -the leg lights under the counter just fell down one day and won't stick back up. - and now a main a/c unit. I'm so tired of this junk camper that we spent so much money on and now thousands in parts and labor tryin to fix all these issues that the camper isn't even old enough to have.Heartland Recreational Vehicles, LLC Response
06/19/2024
Good afternoon BBB,
The Elk Ridge unit manufactured by Heartland RV, comes with a 1 year warranty, that starts with the retail customer date of purchase. Some of the appliances that Heartland RV installed, comes with a 2 year warranty with the appliance manufacture picking up the 2nd year. Without the unit vin number, Heartland RV **************** is not able to view any unit history. Heartland RV request the last 6 of the vin number to review information. Thank you,Review from Timothy R
1 star05/16/2024
Garbage product!! Bought a 2024 prowler and both windows on the slide out leak. The hot water line to the sink in the kitchen was dripping slowly and ruined our cabinets. We live full time in our camper so there's no way to get it back to the place where we bought it. Now there's a recall because the lights on the stove is faulty. Just straight trash product.Heartland Recreational Vehicles, LLC Response
05/22/2024
Good afternoon BBB,
Please see the below Heartland RV response.
*********************
Heartland RV ****************
1139 All ******************** IN 46514May 22, 2024
Better Business Bureau
****************************************
***************, IN *****
Review # ****** ***********************************
Dear: BBB,
Concerning the unit # ***************** 2024 PR 303SBH Prowler Date of purchase 11/28/2023 from GREAT AMERICAN RV SUPERSTORES - *********, *******; ****************************************** with a 1 year warranty.
Our Heartland RV **************** has been in correspondence with *********************************** to discuss his concerns, and the process with working with a ************** to resolve them.
This unit, 2024 PR 303SBH Prowler is not a full time rv. The units warranty should have been explained by the selling dealership.
The Heartland RV Owners Manual mentions both of these topics and is accessible on the Heartland RV Website and the Heartland RV App.
Sincerely,
*********************Heartland Customer Relations Manager
**********************************
Phone ************ Fax ************Review from Lynn J
1 star05/14/2024
WE PURCHASED A 2022 MALLARD M210RB TRAVEL TRAILER. IT IS NO LONGER UNDER WARRANTY.WE HAD IT STORED FOR THE WINTER MONTHS AND AFTER OPENING IT UP TO GET IT READY FOR SUMMER WE HAD MICE. THEY LEAVE A ************* AND AFTER LOOKING FURTHER INTO HOW THEY GOT IN WE DISCOVERED AFTER REMOVING INSIDE PANELS THEY WERE 2 OPENS THAT YOU COULD SEE THE GROUND WHERE THEY WERE ENTERING. I HAVE BEEN TALKING WITH HEARTLAND CUSTOMER SERVICE AND ALL THEY KEEP TELLING ME THAT IT IS NOT UNDER WARRANTY AND THEY CAN NOT DO ANYTHING ABOUT. I HAVE NEVER SEEN SUCH POOR QUALITY ON A **** INVESTMENT IN MY LIFE.DO NOT BUY THEIR PRODUCT!!! I WISH MY HUSBAND WOULD HAVE DONE SOME RESEARCH BEFORE BUYING THEIR PRODUCT. IT SOUNDS LIKE SEVERAL PEOPLE ARE VERY DISSATISFIED WITH THEIR PRODUCT. IT IS VERY UNFORTUNATE THAT THEY DO NOT STAND BY THEIR PRODUCT.I WAS UNDER THE IMPRESSION THAT THEY REALLY DO NOT CARE ABOUT THEIR CUSTOMERS. ***************************** WAS VERY SHORT AND RUDE TO ME AND I FELT SHE WAS BASICALLY TELLING ME *** YOU. I HAVE TRIED TO ASK MORE THAN ONCE ON SOMEONE THAT IS IN CHARGE OF THE COMPANY AND NO ONE WILL GIVE ME A NAME OR PHONE NUMBER.IF IT WAS A COMPANY THAT I OWNED I WOULD HAVE MAJOR CONCERNS!!! BUT I GUESS WHEN YOU ARE A MILLIONAIRE YOU REALLY DON'T CARE ABOUT THE ***** THAT WORK VERY HARD TO EARN A DOLLAR.User's recommendation: DO NOT BUY THEIR PRODUCT!!!!!Monetary Loss: $500.Preferred solution: To be reimburse for our repairs and cleaning cost.Heartland Rvs Cons: Quality of construction or assembly.Location: ********************************************************Heartland Recreational Vehicles, LLC Response
05/17/2024
*********************
Heartland RV ****************
1139 All ******************** IN *****May 17, 2024
Better Business Bureau
***********************.
***************, IN *****
Review #: ****** ***********************Dear BBB,
Concerning the unit # ***************** 2022 MA M210RB Mallard Date of purchase 5/24/2022 from RV WORLD, LLC DBA CAMPING WORLD RV SALES ********************************************************************************** with a 1 year warranty.
Our Heartland RV **************** has been in correspondence with *********************** to review concerns, and the request for financial assistance concerning needed repairs.. After a thorough review, Heartland RV has agreed to provide the requested assistance.Sincerely,
*********************
Heartland Customer Relations Manager
**********************************
Phone ************ Fax ************Review from Roger R
1 star01/29/2024
I would not give Heartland one star. Piece of crap! Had mine for 1 1/2 years and two outings. Roof leaked at the solar panel and ruined the inside ceiling and all roof supports. Supposed to have a 3 year structural. Took in for warranty and was denied because they said I should have caulked around the solar panel. Now I have a practically new trailer I cant use but still have to pay for it??????Heartland Recreational Vehicles, LLC Response
01/31/2024
Good afternoon BBB,
Please provide the last 6 of the vin number, for review.
Thank you,
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