Business ProfileforHeartland Recreational Vehicles, LLC

2023 Heartland Fuel 395 Hello, I am writing to you because, as new owners of a 2023 Heartland Fuel 395 (purchased March 28, 2024), we brought our camper in for warranty service work to address several issues, one we feel is pretty major, which our dealer/service provider would not correct. Camping World located on ****************** in ****, ********* is our dealer/ service provider. Since just before our first trip, we noticed a loud squeak in the floor in the kitchen area in front of the refrigerator. See attached video, taken on May 10, 2024. It is loud and annoying. It is in a high traffic area. ********************* said they would not fix it (under warranty) because Heartland told them it would not authorize it to be fixed because it is within specs. We feel this is unacceptable. This campers MSRP is upwards of $100,000. We have had a 5th wheel toy hauler in the past. Two of our family members have similar toy haulers. None have had an issue such as this. We would appreciate someone from Heartland contacting us to address this concern. Response:This has been reviewed by my management team. Please see page 6 in the attached owners manual we have for all of our RVs. On page 6, under what is not covered, does state Accessories and equipment that are working as designed, but which owner is unhappy with the design. We always want to do what we can to help all of our retail customers. In this case, ********************** respectfully declines warranty assistance for this issue, and will continue to work with you under Heartland RV warranty policies and guidelines. *. ***** Toy Hauler Team