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          Find a Location

          Shoe Carnival, Inc. has 60 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Shoe Carnival, Inc.

              7500 E. Columbia St. Evansville, IN 47714

            • Shoe Carnival, Inc.

              7661 Mall Road Florence, KY 41042

            • Shoe Carnival, Inc.

              9093 Union Cemetery Rd Cincinnati, OH 45249

            • Shoe Carnival, Inc.

              2500 E Beltline Ave SE Grand Rapids, MI 49546-5987

            • Shoe Carnival

              4001 Nicholasville Road Lexington, KY 40503

            Business ProfileShoe Carnival, Inc.

            Retail Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7500 E. Columbia St.

            Evansville, IN 47714

            Get Directions
            Visit Website
            (812) 867-6471

            Customer Reviews

            1.26/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            66 complaints closed in last 3 years

            26 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers retail shoes.

            Business Details

            This is a multi-location business.

            Find a Location

            Shoe Carnival, Inc. has 60 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Shoe Carnival, Inc.

                7500 E. Columbia St. Evansville, IN 47714

              • Shoe Carnival, Inc.

                7661 Mall Road Florence, KY 41042

              • Shoe Carnival, Inc.

                9093 Union Cemetery Rd Cincinnati, OH 45249

              • Shoe Carnival, Inc.

                2500 E Beltline Ave SE Grand Rapids, MI 49546-5987

              • Shoe Carnival

                4001 Nicholasville Road Lexington, KY 40503

              Headquarters
              7500 E. Columbia St., Evansville, IN 47714
              BBB File Opened:
              1/1/1982
              Years in Business:
              45
              Business Started:
              1/1/1979
              Business Incorporated:
              4/3/1996
              Type of Entity:
              Corporation
              Business Management
              • Ms. Tanah Terrell, Executive Assistant
              • Mr. Cliff E. Sifford, President
              • Mr. Patrick Edwards, Sr. Vice President and CFO
              • Mr. Kerry Jackson, Treasurer
              • Mr. Sean Georges, Secretary
              Contact Information

              Principal

              • Ms. Tanah Terrell, Executive Assistant

              Customer Contact

              • Ms. Tanah Terrell, Executive Assistant
              • Ms. Robbie Hodges, Executive Assistant
              Additional Contact Information

              Fax Numbers

              • (812) 471-9849
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              66 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/26/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I placed an order with Shoe Carnival. The billing and delivery address was **** ****** ** *** When I selected the address from the populated drop down street address bar, while making the order, I select **** ****** ** **. After the order was placed I contacted Shoe Carnival because my credit card billing address was incorrect. It said **** ****** ** **. My card was forced charged. The order should have not went threw with a incorrect address. Fedex advised only the shipper could change the shipping address. I contacted Shoe Carnival by phone on September 22, 2023 and a supervisor told me he would not contact Fedex to stop the shipment or hold the package. Nor would he provide a refund because the billing was pushed through because the Credit Card I used address is **** ****** ** ***  Shoe Carnival used Fedex economy shipping and within my Fedex account I did not have the option to hold the package at a location and use my ID to pick it up.
              Read More
              Read 65 More Complaints

              Customer Reviews

              23 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michelle C

              08/23/2024

              I placed an order for $244 for 4 pairs of shoes. When I checked my bank account, there were pending charges for $244 and $189. When I contacted customer service, they said the second charge would be removed in 3-5 business days. In the meantime, I cannot access the $189 which caused my bank account to be overdrawn. The company apologized and restated the 3-5 business days statement.
              Read 22 More Customer Reviews

              Local BBB

              Tri-State Better Business Bureau, Inc.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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