Business ProfileforAmerican RV Center
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 600 E Baseline Rd, Evansville, IN 47725-9354
- BBB File Opened:
- 1/1/1982
- Years in Business:
- 53
- Business Started:
- 1/1/1971
- Business Incorporated:
- 9/3/1992
- Accredited Since:
- 1/1/1982
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 40
- Alternate Business Name
- Basden RV Center, Inc.
- Business Management
- Ms. Tam McCullough, Comptroller
- Contact Information
Principal
- Mr. John "J.B." Strassweg, President
Customer Contact
- Mr. John "J.B." Strassweg, President
- Ms. Alice Strassweg, Secretary
- Additional Contact Information
Fax Numbers
- (812) 867-1010Primary Fax
- (812) 867-1010
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tim R
1 star02/15/2022
American RV Center Response
02/16/2022
Customer Response
02/17/2022
American RV Center Response
02/17/2022
Customer Response
02/18/2022
Customer Response
02/18/2022
Per the manufacturer:
Dealers must "agree to provide timely service to all owners of Forest River RV brands, whether sold by your dealership or not"
American RV Center Response
02/22/2022
Since you provided a quote from Forest River, I will too.. The very first thing on the page I referred to you:
"Dealers in our Industry are not franchised like automotive dealers and therefore not obligated to work on your product when it is not purchased from them."
And one from Route 66.
"As a member of the ROUTE 66 RV Network every ROUTE 66 dealer is committed to operating their dealership according to The ROUTE 66 Ten Commitments posted in every location and has agreed to treat any traveling ROUTE 66 customer as one of their own."
The operative word in the quote being "traveling" of which you are not. We commonly do work on Route 66 customers who are in an emergency travel situation. We have no more comments regarding this situation with you.
Customer Response
02/23/2022
********* RV has given me a service appointment with zero hassles about who I bought it from, not being able to work on it because they don't sell that particular model of Forest River RV or about warranty. The way it should be done. Unlike you. My comments about you and your dealership stand.
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