At-a-glance
Related Categories
Business Details
- Location of This Business
- 12526 Promise Creek Ln Ste 106, Fishers, IN 46038-7720
- BBB File Opened:
- 3/25/2021
- Years in Business:
- 5
- Business Started:
- 1/1/2019
- Accredited Since:
- 4/2/2021
- Type of Entity:
- Sole Proprietorship
- Business Management
- Ms. Hayley Williams, Marketing Director
- Mr. Jim Williams, Owner
- Contact Information
Principal
- Ms. Hayley Williams, Marketing Director
- Mr. Jim Williams, Owner
Customer Contact
- Ms. Hayley Williams, Marketing Director
- Mr. Jim Williams, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michael W
1 star05/22/2024
Galaxy Concrete Coating Response
05/27/2024
We coated this concrete patio which had a visible crack 2 years ago. Upon completion the crack was invisible. We are not a concrete repair company. We have had great success filling cracks and then coating them to where they are not visible. At no time do we ever warrant cracks. Cracks are caused by concrete settling. Coating and sealing the top of the concrete pad does not deter future settling. The contract states in bold and in larger font that we do not warrant cracking. The warranty hand delivered on completions states we do not warrant cracks. The client has copies of both documents.
We will revisit and for a nominal $250 fee remove the coating refill the crack again. This was reviewed with the client by ******(office manager), *********(production manager) several times, and **** (GM). Even though it is not what you desire, we do not consider simply explaining the terms of the written agreement and the written warranty as rude or disrespectful. We are honest and back the terms of the written warranty 100%.
We do not warrant cracks nor will we despite the countless reviews on the various social medias that this client has posted.
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