Business ProfileforLionheart Tax and Accounting, LLC

I sent my 2023 taxes to Lionheart within the timeframe they requested in order to complete my taxes by the filing date. I had expressed I did not want to file an extension. The week prior to the tax deadline, I had not heard from them. I called, the assistant said my tax folder had not been looked at yet. I again expressed that I needed them completed on time. She said they would be completed on time. Tax day at 3:30pm, I still had not heard from them or received any updates. I called again, the same assistant told me they were not done. She asked me a series of questions and it became clear she was doing my taxes while I was on the phone with her. She told me that I would owe $2500. I asked if she was sure, she said yes and if she submitted payment before 5pm it then I would not be late. The next week, I received a call to review my return with the owner. He said they had done a great job on my taxes and I was due a refund of $1300. I asked for an explanation because I had already paid 2500.I found out an extension had been filed because my taxes and payment were turned into the *** two days after the deadline. My taxes were late, they were done incorrectly and it was obvious a tax preparer had not reviewed my file because they still turned in my payment of $2500. The owner went over my return with me and my invoice from him was $******. I told him I had a concern of how my case was handled. I pointed out the obvious short comings, he agreed it was not handled correctly but said it was corrected and I would receive a refund of my $2500 plus the $1300 return. Then ensured me I would be appropriately taken care of in the future. It took over a month for my return to come back to me. I have called his office, twice, with tax questions for 2024. I have never received a return call, to this day. I finally paid the ****** invoice to protect my credit although my taxes were not done correctly, or on-time, or reviewed by a tax professional prior to being submitted.