Business ProfileforMaid Perfect

3 person team spent 3 hours under the guise of an advertised deep clean. It was anything but. They managed to cover 800 sq ft between the team and the cleaning was not deep. $370 with tip and trip charge and our house was not ****** cluttered or dirty. They advised us our dogs did not hamper them either. Buyer beware.

This gentleman purchased a groupon for $270, not $370. We have before and after pictures of home, and it was a noticeable difference in the areas we could get to. When he called he said he needed "rescued and saved as the home has not been cleaned for a while with the kids". When we got there we had to get a hold of him to get in because the dogs were acting unfriendly, he said to get them treats and put them in the garage, this did work. We did our initial walk through and there was stuff everywhere, clutter all around, things spilt all over the walls. He left the girls a priority list that he wanted us to work at, his main priority was for the walls to be washed, the girls sent us the list and I did notify him that we do not wash walls as it is a liability and our insurance will not allow us to do it. After the clean we did not hear from him until the next day which then he expressed he was not happy with it, when we asked for pictures of the things missed he sent us pictures of the walls with the spills on them, a window sill, and a light fixture. We communicated with him our apologies on the light fixture and 1 window sill that we missed and did offer to come back out and fix those for him, as we have all of this on emails. He never responded back and now has left bad reviews on everything he could, but not giving us the chance to fix those 2 items for him. The walls we did explain again that we could not wash as a liability of the paint being removed. This customer wont respond or give us a chance to fix those items, will not respond back to our email, and is being very negative to our company. We are more then happy to reclean those 2 things for him and make it right, but he is not giving us the opportunity.