Business ProfileforTravel Leaders
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 10202D Coldwater Rd, Fort Wayne, IN 46825
- BBB File Opened:
- 1/24/1984
- Years in Business:
- 41
- Business Started:
- 3/3/1983
- Business Started Locally:
- 3/3/1983
- Business Incorporated:
- 3/4/1983
- Accredited Since:
- 1/24/1984
- Type of Entity:
- Corporation
- Alternate Business Name
- Conference & Travel Services, Inc.
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Ms. Ann Waters, Owner
- Ms. Teri Cocklin, Manager
- Contact Information
Principal
- Ms. Ann Waters, Owner
Customer Contact
- Ms. Teri Cocklin, Manager
- Additional Contact Information
Fax Numbers
- (260) 436-3177Primary Fax
Phone Numbers
- (574) 269-7111Other Phone
Website Addresses
- (260) 436-3177
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
David H
1 star09/14/2024
Travel Leaders Response
09/16/2024
***************,
Thank you for sharing your experience. We sincerely apologize for the communication missteps during the planning of your recent trip. We understand how frustrating it can be to feel unheard, and we know this can affect the excitement and peace of mind when preparing for travel.
While we respect your perspective, we want to clarify that all of our online reviews are authentic and reflect the genuine experiences of clients who have worked with our agents. We do not filter out negative feedback nor post fake reviews. **** is typically known for her professionalism and dedication, and were truly sorry this wasnt reflected in your experience. We understand that working with a travel agent is a personal process, and we regret that this did not result in the positive connection we always aim for. We hope that for future travel, you find an agent with whom you have a strong working relationship.
Your feedback is valuable, and we appreciate you bringing your experience to our attention so we can continue to improve. We hope your trip itself was enjoyable and that you were able to create some wonderful memories. If youd like to discuss anything further, were here to assist.
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