Business ProfileforZiebart

On 08/07/24 about 9:15am I had my POA drop my 2024 ****** Outback off at ******* located at *****************************************************************************. Phone number ************. A part of my new car purchase, I had 1 per year exterior Diamond Gloss *************** took it in. Then chose to pay out of pocket for additional Detailing interior $236.89. I Ubered to work and then Ubered back at about 5:15pm and picked up the car. Once I got the car &me and reached up to close the sun roof I saw dirty surfaces on the control plastic surround. Then when I went to unclick my seat belt & saw there was garbage, napkin, straw, crumbs, & a pair of sun glasses between the seat and center console on the driver's side and the passenger side. There is crusty dirty area around the volume control. The car does not smell clean. I called Zeibart about 9:30am on 08/08/24 and spoke to a man named ****** who told me to bring g th car back in before they close at 5:30pm. I did and he came out and agreed the items where there and clearly not cleaned. Then we went back inside and a ***************************** approached me and asked to see the car so I took him back outside and he leaned in and I pointed out the above mentioned unclean areas and he said he believed it was "almost clean" and he said he said they had gotten "98% of the work right" and he said that " you need to u derstand humans are involved". He said " we do not give refunds at Zeibart" I offered to pay for what I can see was done..a wipe down and vacuum but I should not be charged for a "detailing" of $252.99 that he admits wasn't completed. He said he could take my car back a 2nd time and "finish up the work". I told him again I wanted my money back. He handed me a card with his name, *****************************" handwritten and the email address to customer service as *************************** When I asked for a phone number of his boss or the store owner or manager he said " there isn't anyone above me". I took the card & left.