Business ProfileforElements Financial Federal Credit Union

I refinanced my auto loan in December 2022, and in February 2024, my car was stolen and totaled. I had been paying insurance and *** coverage, expecting both to cover the remaining balance after the vehicle was declared a total loss. I never missed a payment to financial in the year they serviced me and often paid early. However, despite assurances, I was informed that a small balance remained uncovered by the *** insurance.After countless calls and discussions, Elements Financial agreed to contact my *** insurer to resolve the issue, promising to provide a letter explaining how much was owed and confirming that I did not receive any insurance payout. They assured me that the remaining balance would be covered by ***, and I would no longer have to make payments on a car that had been totaled nearly a year ago.l at this point. Despite these assurances, Elements Financial has instead begun harassing me with persistent calls demanding payment of the remaining balance, which *** should have covered. This situation has caused significant frustration and stress, as I have already lost the vehicle I had been paying for over four years and now find myself being unfairly pressured to cover a balance that should be resolved through *** insurance.I am deeply disappointed in Elements Financials handling of this matter. Rather than pursuing the *** insurer as agreed, they are unjustly placing the burden on me, the customer. I request that the ******************** intervene to ensure Elements Financial ceases their harassment and fulfills their obligation to work with my *** insurer to resolve this issue.Thank you for your attention.