Business ProfileforAll Pro Heating and Air

On Monday 10/14/24 two technicians came and installed a 80 gal water heater. 7 hours later I had no hot water. I called and reported this. A plumber came out and discovered that the water lines were backwards and a heating element had been burnt up as a reslut of turning the water heater on before it was full of water. I had an element that was bought for the other water heater I had hoped to repair. I showed this to the plumber. He said it was perfect. He put it in the water heater. I had hot water. While talking to my husband he asked if the elements were the same size. I checked and discovered that the orginial is quite a bit longer than the one used to replace it. I am again concerned that this may cause further damage to a brand new water heater. Additionally the warranty will not cover repairs caused from improper installation. We paid for a brand new water heater and was offered $ ****** of reimbursement for the damage, whereas I was quoted $ ****** to replace an element with me having the parts already. We paid for a brand new water heater not one that has been damaged and voided the warranty. I contacted the office the via text to inquire about the difference in size of the heating element and my concerns for further damage as well as a posible hazard. And I was informed that the warranty is in full effect even though my paperwork says otherwise. I took a picture of it and sent it to them. As well as the difference in size of the elements. I requested that they replace the now damaged water heater with a new one because I spent $3200 to have a "brand new" water heater. They refused following up with asking me if it wanted them to **** me the warranty that I already have. I sent them my email address