Business ProfileforEskenazi Health

I received emergency services at Eskenazi's Hospital in December, 2023. I was informed of a credit to my account. Afterwards,I received various bills that were not correct from Eskenazi and their health partner (IU Health).So, I contacted Eskenazi to make sure that the accounts were correct. I contacted Eskenazi again to confirm the bills. I was told that a note would be put in the account for a supervisor to review.So, I contacted my insurance company to verify the amounts that i should have to pay. Upon verification of the amounts, I started paying Eskenazi. Eskenazi had received two payments. For some reason within days of the second payment, someone from their billing department decided to send the bill to the Miramed Revenue Services. collection agency, for $163. No one in the billing department had contacted m, before providing my personal email address to anyone. My personal email address was for medical reasons only. They have my address and two telephone numbers on file. No calls were ever received.So, I contacted the Miramed Revenue Services, the collection agency, to inform them that I had been making payments on the account. I could not understand why Eskenazi had turned my account over to them, considering that there was a credit on my account, which had yet to be applied to my balance. The credit had been visible on the account for years. ******* apparently contacted them about the credit, because it was immediately applied. This is the second time that Eskenazi Health's billing department has taken this action against me. Unfortunately. I had to contact you all and the ************************* about their billing code issues and practices about the matter. That matter could and should have been resolved before then, as well. It was the same issues of lack of follow up and return calls on their part and contacting the insurance company for help with the coding. I feel that an apology and explanation of the action being taken is in order.