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            Business ProfileThe Divine Key

            Psychic

            Contact Information

            5550 Madison Ave

            Indianapolis, IN 46227

            (317) 628-0792

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            5550 Madison Ave, Indianapolis, IN 46227
            BBB File Opened:
            11/15/2021
            Business Management
            • Ms. Michelle Fultz, Owner
            Contact Information

            Principal

            • Ms. Michelle Fultz, Owner

            Customer Contact

            • Ms. Michelle Fultz, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I placed an order and arrived a few short weeks later. I then decided to place a larger order, its been two and a half months and hasnt been delivered. I requested a refund and was told it would be shipped that week. Well another week has went by- and it still hasnt been shipped. I will be filing a complaint with the BBB!!I received a notification that a refund was issued. However its been stating pending for the past couple of days. Which means the funds havent been sent.
            Read More

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jeff W

            09/22/2023

            I wish I could give zero stars. I ordered products from this company and after over 30 days did not receive the products. When I contacted the business via email I was told my order was to be shipped out by the end of the week. A solid week goes by, and still, now package, tracking number, nothing. I literally live an hour away from this business so it's not like it takes a week to get to me. Buyer beware.

            The Divine Key Response

            09/23/2023

            Hello ****

            As per our shipping policy it clearly states it can take a minimum of 21 business days to ship. It also states that if your order contains handmade items which your does it can take longer. The incense which you ordered is hand dipped at the time of purchase and it then has to dry. We will refund your order. But we are a small business and we make, pack and ship the items in the order received. We do hope you find your products. But going forward it might be better to purchase from companies that mass produce their products if you are wanting fast shipping. Thanks

            ***************************;

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