Business ProfileforUnique Home Solutions, Inc.

On 2/14/2004 We purchased through Unique Home Solutions siding, gutters, and gutter covers all with lifetime warranty that also included labor. Because we had bought a lot of product at an exorbitant amount from the same sales man, we received free shutters.About 5 years ago, maybe 6, we noticed that the red shutters they installed had bled onto our white siding. We asked them to come out and to replace the shutters that was bleeding onto it and the siding. They would 'look into it' and get back to us. We have called multiple times a year and told the same thing, they needed to talk to a manager or look into the problem. Last year, we were looking at replacing our roof. They came out to give us a quote. We showed the sales guy the damages we had and he apologized saying they had 'bad staff' that wasn't following up on things. He asked to give them more time because they had a back log of complaints.We finally got hold of someone complaining again. Someone came out said we had painted the shutters which we hadn't. I had booked for them to come before our roofers came, to remove the drip pans so it wouldn't void our warranty. I was to be charged $16-18 a sq ft for this, which I agreed. On the day our roofers came, they were nowhere to be seen and our roofers removed them gently and finished their work. I called them and they said because I was upset for being accused of lying about painting the shutters, they 'felt' that I had canceled the appt. I was paying them and the siding was a different issue! They said we voided our warranty w/roofers touching.They asked to try a cleaning service for the siding, we agreed. After 7 mos of being told they couldn't find a company to do, I asked them to honor their lifetime warranty and replace the siding. They refused. When I called a manager in ****, she said to never call them again, they would never do work for us/do anything for our warranty again & call and attorney. We need gutters fixed/gutter covers replaced too.