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Find a Location

Xercor Insurance Services, LLC has 1 locations, listed below.

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    Business ProfileforXercor Insurance Services, LLC

    Renters Insurance

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    8425 Woodfield Crossing Blvd Ste 101E, Indianapolis, IN 46240-7315
    BBB File Opened:
    8/4/2017
    Years in Business:
    9
    Business Started:
    4/7/2015
    Business Started Locally:
    7/31/2015
    Business Incorporated:
    4/7/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Kenneth Nitzberg, CEO
    • Mr. Jon Padgett, Vice President of Operations
    Contact Information

    Principal

    • Mr. Kenneth Nitzberg, CEO

    Customer Contact

    • Mr. Jon Padgett, Vice President of Operations
    Additional Contact Information

    Fax Numbers

    • (317) 405-9459
      Other Fax

    Phone Numbers

    Customer Complaints

    7 Customer Complaints

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    File a Complaint

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Razz E

    1 star

    05/29/2024

    Xercor Insurance Services agent was very polite and very prompt in the turnaround time. Although my claim for $37 was denied. The consumer should read the fine print All Xercor Policies note the Monthly Cost of Insurance Rates for each policy year will be based on coverage options available. While I cannot recall if Policies say that the rates can be adjusted for projected changes in rent increase of the storage facility owners.Xercor does disclose cost but not list the factors for possible denials nor can I recall if All Xercor indicates in the policy or brochure if a claim has to start and max out at a certain amount. compute the Monthly Cost of Insurance Rates under the Policies. Second, while the Policies permit a separate Monthly Charge cost for example an extra $14 per month All Xercor, may not sure compute the Cost of Insurance Rates that are in excess of the Monthly Expense Charge permitted by the Policies . Does the denial of a amount under $40 seem unfair yes .but did Xercor breached the covenant of good faith and fair dealing and converted monies belonging to policy owners by engaging in the aforementioned alleged conduct of denials . Not sure but should a class action be considered. Maybe .Good Luck and Read the fine print.

    Xercor Insurance Services, LLC Response

    05/30/2024

    Thank you for contacting us so that we may address this issue. The Xercor coverage has a $100 deductible. The $100 deductible was disclosed to you via the enrollment form you signed to enroll in the coverage as well as the certificate of insurance that was provided to you at time of lease of the storage unit. You submitted a claim for damaged property for which Xercor determined that coverage was available. However, the value of the damaged property was valued below $100. Since the value of the damaged property was below the $100 deductible, no payment could be made to you. Based on this, your claim was appropriately settled.

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