ComplaintsforThe Finish Line, Inc.

Retail Shoes

HeadquartersMulti Location Business

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Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a pair of Jordans back in December, ordered a pair for myself & ordered a pair for my boyfriend. Package arrived, I just opened the box, gave my boyfriend his pair & put my pair in the closet. Which is a problem that I have, along with being a sneakerhead. Sofast forward to last week 09/21 when I FINALLY decided to wear my Jordans because I was going to NYCimagine my surprise when I opened my box & these Jordans have been worn! Not only worn, but worn out & stretched out! I contacted the company after reading about the policy online to see if anything can be done, they referred me to ****, **** Will not accept sneakers on complaints of being worn. So Im in a pickle. I have NEVER worn these sneakers, IF I did they would NEVER look as worn as this! This was the only time I ever ordered from Finish ******** will never order from Finish Line again. I have sneakers that are 5, 6 years old & DO NOT look like this pair! I just dont understand! Did the person packing my order see that it was the same sneaker & trade them?! Because they are stretched & USED beyond what I would EVER do to my kicks! And I own many many sneakers that I order from ****.
Business response
10/07/2024
JD Finish Line
3308 N Mitthoeffer Rd
Indianapolis, IN 46235
October 7, 2024

Kimberly Rivera
2017 Corbin Ave Apt 6
New Britain, CT 06053
Daytime Phone: (860) 818-3163
E-mail: karamelcity2001@hotmail.com

Ref: 22383015

Dear Kimberly Rivera,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.

We apologize you received a product on your order 9403459734 that does not meet JD Finish Line standards. As a valued customer, we want to ensure that we make things right. Normally, we are unable to refund or replace a purchase that is past the 45-fay return window. However, you may return by mail for further inspection to determine if a refund is possible. An email has been sent to karamelcity2001@hotmail.com with further instructions.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line Customer Service Department
Initial Complaint
10/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company refuses to issue my refund back to me after I returned the items back they got there stuff back o want my money or they will get sued for more than $10,000 it's thousands of customers who going through the same thing as I am finish line is corrupted selling fake product taking people money I also filed complaints with the *** AND FCC they only refunded me for $16.20 instead of the full amount I have the return tracking number ************
Business response
10/07/2024
JD Finish Line
3308 N Mitthoeffer Rd
Indianapolis, IN 46235
October 5, 2024

Terence Cummings
1050 Dolvin ST
Greensboro, GA 30642
Daytime Phone: (478) 443-9182
E-mail: terencecummings40@gmail.com

Dear Terence Cummings,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.
We apologize that you received a partial refund for your order 5050795942. Our records indicate that the Men's Air Jordan Retro 1 Mid Casual Shoes were not returned. Furthermore, the tracking number, 279426637655, shows that the package weighed 2.9 lbs. and did not reflect the weight of the shoes. If you have already initiated the return process for this item, please provide us with the return tracking number. This will help us to release the remaining amount for the refund.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line Customer Service Department

Customer response
10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22379234, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I only returned both pairs of pants back not the shoes they didn't fit only got half of the refund when it was supposed to be $32.40 October 1 2024

[Provide details of why you are not satisfied with this resolution.]

Regards,

Terence Cummings
Business response
10/07/2024
JD Finish Line
3308 N Mitthoeffer Rd
Indianapolis, IN 46235
October 7, 2024

Terence Cummings
1050 Dolvin ST
Greensboro, GA 30642
Daytime Phone: (478) 443-9182
E-mail: terencecummings40@gmail.com

Dear Terence Cummings,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.
We apologize if your initial complaint was unclear to us. Our records show that a refund of $16.20 was issued on October 1, 2024, and again on October 3, 2024, for the second item. Normally, it can take 3 to 5 business days to receive the credit to your account, not including weekends. The latest day you should receive the refund would be October 10, 2024. We recommend contacting your bank for additional information, as every bank has its own time frames and policies.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line Customer Service Department
Initial Complaint
09/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My issue is I placed and order for shoes they claim the order shipped out on Sunday the 22nd but currently its now Tuesday and the other still saying **** awaiting order the *** claims they going to call the store as Im typing this I have been on hold for a good 15 minutes now I just wanna know whats going on with the order **** has to scan the item for it to be marked as shipped
Business response
09/25/2024
JD Finish Line
*********************
************, IN 46235
September 25, 2024

****** *******
Po Box 171
***************, *******; 12779
Daytime Phone: **************
E-mail: *********************************

Dear ****** *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize you have not received your order #********** and understand how important this matter is. At this time, we have confirmed the carrier's pickup with our fulfillment store. We kindly request to allow 5 business days for the carrier to update the tracking status. Today is the third business day. If the tracking status has not been updated by that time, please know that we will take immediate action to process a refund or replacement for you. Your satisfaction is our top priority.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department
Initial Complaint
09/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered items on finish line and they never sent my refund and they havent done anything about it, they cancelled my order, I was told my money would be sent back and I would receive an email from the refund team within 24-48hrs and I never received an email after 10 days. Every time I call they tell me they same thing listed above and they are escalating the situation but I still have not received my refund it is still being held by finish line and says pending on my account
Business response
09/23/2024
JD Finish Line
***********************************************************
September 21, 2024

***** *****
*****************
*******************, CO 80528
Daytime Phone: **************
E-mail: *********************

Dear ***** *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you have not received a refund for your canceled order #**********. Our records indicate that there was an error with the payment processing, as it could not be authorized. An email has been sent to ********************* with more information regarding the pending charge on your account. If you have any questions, please contact the appropriate financial institution for additional information.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
09/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made a purchase last night night online and I choosed the wrong address for shipping and I called waited for a Supervisor was told none available after insisting on waiting after a half and hour got hanged up on. I called again waited again in the middle of the conversation the Supervisor told it was in the "middle of shipping and couldn't be changed again DISCONNECTED!!! IT HAS NOT SHIPPED THEY COULD CORRECT THE ADDRESS! EXTREMELY DISPLEASED!!!!
Business response
09/23/2024
******* ********
**************************************************************; 11228
Daytime Phone: **************
E-mail: ****************************

Dear ******* ********,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that your order #********** was placed with an incorrect address. Please know that once the order has been completed, changes to the shipping address cannot be accommodated. We recommend contacting the carrier for additional information on shipping modifications. An email has been sent to ********************* with alternative options in case you do not receive the shipments.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
09/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 24, I earned a pair of white thunder ****** $s and was to pick them up at the ****************************************************************************************************** store August 24th. I redeemed ***** rewards points While my points I redeemed where returned, I was told the shoes were never delivered. I have filed two formal verbal complaints, to get a answer where these shoes went? I am losing faith in finish line due to the lack of response as their customer service email is undeliverable. I never was able to get a pair of shoes for my son he was expecting for school. Can someone please research and respond to tell me what happened to my shoes and what finish line is going to do to make it right? Status account ********
Business response
09/19/2024
JD Finish Line
*********************
************, IN 46235
September 19, 2024

******* *******
*********************************************************************
Daytime Phone: ***********
E-mail: *************************

Dear ******* *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize for your recent store experience and understand how important this matter is. Your concerns regarding the inability to pick up your Status Exclusive Access order have been forwarded to the Store Operations Team. Please allow 24 to 48 hours to receive a follow-up. For the inconvenience, a $20 reward was placed in your Status account ********.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
09/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 9/7/24 I went to store #***, Located in: ************** at ************** Address: ***********************************************. I went to return two items from the two different order numbers that I provided because they did not look like the picture from the website. They were the beige 9060 New balance size 11 in woman's and size 8 1/2 in woman's. The store representative told me that she had to call customer service because my original form of payment was ******. She then checked both sneakers after she spoke to the customer care representative and told me my refund was being processed, not to pay any attention to the return labels that were sent to me through email because I returned the sneakers to that store. I asked for a receipt as proof that I left the sneakers there, she said the labels were my proof but that did not make any sense to me so I stood in the store and personally called the finish line customer service number which was ************** at 7:53 PM on 9/7/24. The representative gave me two confirmation numbers for these returns, I even verified the shoe size because in the order for the complaint there were two pair of sneakers one was beige size 8 1/2 woman and the other pair was a size 7 in toddlers in a grey and white color that I still have for my son. The woman confirmed the sizes for return which was a womans 11 and 8 1/2 beige 9060 sneakers the reference numbers were ********* and *********. She said everything was done correctly so to have no worries. When I received the refund I realized that one of the refunds was incorrect. I was refunded $80 for the toddler grey and white sneakers that I still have but was supposed to receive $150. I contacted customer service, today makes three times. I was told that the other half would be manually processed for me last week but today when I called I was told that it was not being processed. I still have the $80 sneaker, I want the rest of my refund back for the 150 for the correct item.
Business response
09/18/2024
JD Finish Line
**************************;
************, IN 46235
September 17, 2024

********* *****
**********************************************
*******, *******; 07030
Daytime Phone: **************
E-mail: **********************************

Ref:22294072

Dear ********* *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize for the inconvenience caused with your refund from order **********. Our records show that a refund of $70.00 was submitted on September 17, 2024. Once this is processed, ****** should post this to your account within 3-5 business days.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
09/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed an order on 8/5/24 after two weeks there was no movement from ***** location so the JD sport customer care marked package lost and issued replacement via 2 day shipping on 8/14/24. Replacement item ended up at the same ***** location as the previously lost package and also stopped being tracked so JD sport customer care marked lost and sent a refund request that was supposed to process in 3-5 days. The allotted amount of time passed and still havent received my refund or package. When I contact the merchant again Im told my refund was cancelled because the package was in transit. However, I was never informed of any cancellation. ** customer care agent promised to expedite my refund and follow up with me in ************************************************************ received any refund. On 9/13/24 I receive notification of delivery and pick up package from the post office. Upon pick up the box is damaged and completely open on one side. When I look into the box the shoe boxes are torn open, shoes outside of the box, scuffs, scratches, and dirt on shoes. Contacted the merchant on 9/14/24 regarding damaged order received and was told that I need to return to distribution in order to process the refund even though I should have received a refund weeks ago. Finish Line made me wait over a month to receive damage items and the care team constantly lied to me throughout the process. Now I am responsible for printing a shipping label and delivering to ***** in order to receive money owed to me. The agent added a $20 coupon to my account for the inconvenience as if I would ever purchase again. I am sending package back the exact way it was received, damaged boxes and all. I dont trust this company and I need help getting a resolution.
Business response
09/17/2024
JD Finish Line
***********************************************************
September 17. 2024

******** *****
FL 32640
Daytime Phone: **************
E-mail: **************************

Dear ******** *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize for the condition in which you received your order **********. In this case, JD Finish Line will need to receive the product back before a refund can be approved. An email has been sent to ************************** with a free ***** return shipping label. Please print the label and adhere it to the shipping box. You can take the shipment to a ***** store and once this is returned and processed, the refund will post to your Klarna account within 3-5 business days.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,

JD Finish Line **************** Department

Customer response
09/23/2024
I have sent back the damaged items but still waiting to receive my FULL refund. I have not been in contact with this business since sending the complaint. Please do not close out my complaint until the business has issued my refund. I've been promised a refund for over a month now and still we are here...no refund.
Customer response
09/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I won't be satisfied until I receive my full refund. I've done my part. Please return my money to my original form of payment so that I can be done with JD Sports and Finish Line.

Regards,

******** *****
Business response
09/25/2024
JD Finish Line
*********************
************, IN 46235
September 25, 2024

******** *****
*******; 32640
Daytime Phone: **************
E-mail: *************************************

Dear ******** *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize you had to contact us again to get this resolved. In a review of your order #*********, we show that your return shipment ************ is expected to be delivered on September 25, 2024. Normally, it can take 5 to 7 business days for our ****************** to process a return. Once that is done, a refund will be released to your Klarna account which can take 3 to 5 business days.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer response
09/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
******** *****
Initial Complaint
09/13/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an online order, The order number is **********. I have returned the items and received a confirmation email from finishh line, telling me that I need to wait 7-10 working days to process my refund. But I still haven't received any refund. I contacted them but they didn't reply, so I decided to ask BBB for help.After looking deeper, this company has a habit of doing this to multiple other people. Such a scam.
Business response
09/17/2024
JD Finish Line
*********************
************, IN 46235
September 17, 2024

*************
***************************
********, *******; **********
Daytime Phone: ************
E-mail: ***************************

Dear **** **,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize you did not receive a refund upon your return of order **********. Our records indicate that the order was returned outside the 45-day return period, and was not eligible for a refund. This has been forwarded to our ****************** to obtain additional information regarding the whereabouts of your package. Please allow us 24 to 72 hours to provide you with an update. If the package has not been mailed back, we will initiate this process immediately.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer response
09/26/2024
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???????????? ID ******** ??????,??????/?????????

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Initial Complaint
09/12/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order ID **********, Placed on 7/30 for 2 Pairs of Shoes, a Sweat Shirt, Sweat Pants and a pair of gloves. Totaling 495.71.Sneaker 1 - Tracking: ********************** ****** (NEVER EVEN SHIPPED)Sneaker 2 - Tracking: ********************** ****** (8/5)Gloves - ************ (Fed Ex) (8/1) - Package delivery does NOT show address on picture on document to AMEX Sweat Shirt/Sweat Pants : ************ (Fed Ex) (8/1) - Package delivery does NOT show address on picture on document to AMEX Sneaker 1 - Up to this day, checking original tracking number: ********************** ****** the item NEVER shipped. Seen documentation, I reached out for a replacement after waiting for an update. I advised then that order was a GIFT and delivery date supposed to be 8/11. I was told that they will ship out another sneaker due to 'lost' on their behalf. Sneaker was supposedly shipped/scanned as delivered. I never received it. The information on this was/is ************** ************.Also Reached out 8/5 to check status because received tracking updates that items were delivered. checking at delivery address nothing was there. FinishLine said that things get scanned w/ pictures before delivery and maybe area wasnt safe to leave package. Informed them that the residence is infront a bus stop, so DO NOT LEAVE packages there. Instead I will be at residence to sign for package. They say it was relay to the carrier and its ok.Summary - Did not receive any items. Not sure if stolen from house by bus go-ers. Reached out and at first a replacement order was offer/created. I realize replacement will NOT come on time for gift purpose, I ask for refund. I was told NO refund, - I was told they cant help me and to contact my credit card company. Filed a dispute and reviewing documents, it says: DO NOT RE-CREATE RMA for ADDRESS, DO NOT REFUND or REPLACE for my address. THIS IS APPALLING.I am believe my packages stolen by Bus traveler, or delivery person. I told this to finishline. NO HELP.
Business response
09/14/2024

JD Finish Line
*********************
************, IN 46235
September 13, 2024

**** ****
******************************************************************; 10705
Daytime Phone: **************
E-mail: *******************************

Dear ****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service. I attempted to contact you on September 13, 2024, at the phone number ************ and I was unable to leave a voicemail.
We apologize you did not receive your order **********. Based on the tracking details, the items were delivered to the shipping address on this order. Unfortunately, JD Finish Line is unable to issue a refund or replacement for this transaction.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer response
09/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Upon checking my call logs, there was a missed call from them. But no voicemail was left. In addition, in attempts to call back, I was hung up on after giving my order information and told they cannot help me any further. I have submitted documentations and I even have a lost package case opened with *****. Instead I just get the generic unfortunately we cannot provide you a refund. Verbiage.
There is a reason why your BBB will stay at the 1 star or less, because thats what this company deserves. A fraudulent company with NO regard for customer service, or dignity to do whats right.
Regards,

**** ****

Business response
09/18/2024
JD Finish Line
*********************
************, IN 46235
September 17, 2024

**** ****
*************************************************************************
Daytime Phone: **************
E-mail: *******************************
Ref: 22276938

Dear **** ****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you did not receive your package and understand how important this matter is. Please know that if the shipment tracking status shows "Delivered" and you are unable to locate the shipment, JD Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. As a courtesy, we initiate the request for a refund or replacement. However, if the request is denied, the refund or replacement order cannot be approved. Please contact the carrier or your financial institution for additional information.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer response
09/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No real resolution. I have contacted 1st my creditor (AMEX) and this was attached in the original complaint where you can see in their system that they documented "DNR" do not reship. They went out of their way to document not to refund or reship my missing parcel, and now state that once a decision is made they cannot offer the courtesy. I was initially offered a reshipment but because I requested a refund instead of reshipment due to the fact that the items would not arrive on time, my account was denoted with this. Again this is appalling. They will never earn my business again, and I will be seeking legal actions. I also have recorded conversation with my attempt to contact them to get hung up on via my own phone, and via a different phone number once they confirmed and pulled up my information.
I refute this response as there is NO help.

Regards,

**** ****

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ComplaintsforThe Finish Line, Inc.

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