Business ProfileforMillennium Trailers, Inc.

We received the final quote and there were two issues. First, the trailer was now scheduled for early April. That was a problem. Second, we overpaid for the trailer in the amount of $3,900. We discussed all this with **** and voiced our concerns. The explanation about the delivery time was not satisfactory but at this point we were committed. As to the overpayment, **** convinced us to wait until delivery to receive back a check. We waited patiently, trusting your company, and unfortunately here is where it all falls apart. We arrived at your facility in ******* (from ********** *******) and to our shock the trailer was not as we expected 1) there were no flip up vendor doors 2) no eTrac 3) no pug in TV box 4) no door on drivers side and 5) no generator door. These were the most critical parts of the build..!! We refused to take delivery of the trailer as it stood. ******************* convinced us that he would take care of these items and that we should take the trailer. We wanted something in writing and he provided the following: We made contact with Sun Devils Trailers and felt they knew and understood what we were talking about and was a better fit for the work we needed done, The owner of *********, *****, had a conversation with **** about the modifications and **** negotiated with ***** to reduce the cost to Millennium. **** told us that if he couldnt reach agreement with *********, he would have the trailer picked up and taken to the and let them perform the work correctly or build another trailer. By the way, our tow vehicle sustained $6900 dollars of damage because the extended hitch was not on the trailer as instructed by the factory. We have been damaged here.. we ask that Millennium bear the cost of *************, return our $3,900 over-payment and reimburse us for the cost of the repairs to the tow vehicle. We will take our lumps on the vendor fees and sales.