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            Business ProfileSeamoss Island

            Online Retailer

            Current Alerts For This Business

            Pattern of Complaint:

            On April 25th, 2022, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaint. On May 9th 20222,  Seamoss responded that they respond to consumers regularly via email. They stated they have had delays in orders due to increased sales, and that they inform consumers of shipping time frames. BBB reached out for additional information and to work with Seamoss on 5/18, 6/3 & 6/23 regarding BBB complaints but has heard no response.

            Alert:
            On March 31st, 2021 Sea Moss Island came to the attention of BBB. At that time BBB was prompted to investigate Seamoss Island, due to a Scam Tracker submission from a consumer who purchased a bulk order and never received any items. The consumer reached out via email and phone and was not able to contact the company to seek further information on their order.   BBB “shopped” Seamoss Island posing as a consumer. During this instance, BBB experienced no contact from the business via email, phone and the website chat box. These experiences are similar to what has been reported by consumers. Based on the information detailed above, as of 10/29/21 BBB cannot confirm the legitimacy of Seamoss Island and cautions consumers from doing business with this organization at this time.

            Contact Information

            5915 Mckinley St

            Merrillville, IN 46410-2203

            Visit Website
            (312) 439-6205

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            5915 Mckinley St, Merrillville, IN 46410-2203
            BBB File Opened:
            11/9/2020
            Years in Business:
            4
            Business Started:
            5/5/2020
            Contact Information

            Customer Contact

            • Janel Carter
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/28/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            6 month and have not herd or received my orders.
            Read 14 More Complaints

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kizzie G

            11/29/2022

            I placed an order on 08/12/2022 and have sent several emails with order number requesting status and also a refund due to not receiving the merchandise. I have yet to get any response or anything. This is really bad business and that makes me upset to take my money and not have any explanation. I hope and pray they didnt do this to all their customers.
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Northern Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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