ComplaintsforFirst Merchants Bank

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a dispute with **** a stop payment in to I can get it work out on may 15 2022 **** said going to send ******* in three days in a text message I called **** they said send it First Merchants Bank took it out of my account said don't look to see where it went because the debt card end in ****

  Business response

  07/20/2022

   

  Please see attached.

  Customer response

  07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards, no master card ending in ****. ATT SENT 2350.00
  
  *****************************
  

  Business response

  07/20/2022

  Dear **************,

   

  I hope this email finds you well.  I am contacting you regarding the ***************************** complaint mentioned above.  I see ************************ does not feel the response answered his concern.  Unfortunately, his response restating the $2350 did not provide enough information for any additional research to be conducted.  Can you ask him to please contact AT&T to get the following information below?  If he can get this information from AT&T, I can have the bank staff do a targeted search of the records to search for this payment.  Thank you for your assistance in this matter.   

   

  Date payment sent:

  Transaction number/reference number/tracer number of payment:

  Account number payment was sent to:

   

  Sincerely,

   

  Alyssa Block

  Compliance Officer

   

  

                  Helping you prosper

   

  1275 *****************   *********, **    46142

  Office ************  MOBILE ************

  *****************************************************  

• Initial Complaint

  04/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I filled a dispute ***** with my bank first merchant on March 13, 2022. I cancelled and got my account close with PointsBet on February 6, 2022 but money was steadily coming out my account. I have this bank account to save money never check it at all and records shows. I return the form with my signature for the dispute to start on March 16, 2022. On March 24, 2022 I received a call from ************************* at first merchant in dispute/fraud department. She beginning asking me questions one was you made a cash deposit on February 6 and it was a purchase made to this merchant at that time? I started to her my account was canceled that and I have emails so it shouldnt be no money coming out to go to that merchant. She begin interrogating me as if I was a prisoner. The questions she was asking, if the answers was not right she will re-ask the same questions. After 25 minutes of getting nowhere with her shes begins to get real rude with me stating YOU KNOW WHAT I THINK I THINK YOU OWE THESE PEOPLE AND THEY TALKING THEIR MONEY BACK!. She was accusing me of things that wasnt true. There was no investigation started for her to say all the mean things she said to me. The merchant havent even emailed her back for her to accuse me of anything. She was so rude I Escalated it to her manager name ******* where she told me that if they need any additional information for my investigation that they will reach out. She also stated that a parental credit will be giving within 10 business days. Thats she will go over the call and give me a call back the next day. I have yet to hear anything back from her manager. I have sent over multiple paperwork supporting my dispute I have yet to get any hearing back on it. As of April 1, 2022 I reached back out to customer service a ****************** merchant bank. They stated that the claim was denied on March 25, 2022. I have got nothing in the mail or any calls stating why my claim was denied. The rep I was working with filed a complaint and Escalated

  Customer response

  04/04/2022

  Hello ****** my name is *************************** Im writing you with an update to my case. I received a letter in the mail from first merchant bank of notice of final determination. Stating that they research regarding my claim has have no errors a occurred and its a transactions dispute it was valid. The letter date on the letter for March 25, 2022. In the notes also stated they email the merchant on March 24,2022 and I have no reply. I called customer service On April 4, 2022 and she stated that there is no information that they have on their end to give me from the merchant or no notes even indicated on why the claim was denied. There was no investigation done properly about my fraud case. The lady, ************************* have deny my claim out of spite after she talk to me so bad on the phone and said things about my case that she thought before even putting any effort into researching the investigation. Im writing you for update used to indicate that I have contact the bank again and they have no information on there and to give me to support that are not claim.
  

  Business response

  04/19/2022

  Please see attached

• Initial Complaint

  12/25/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I closed my checking account with First Merchants Bank inside their branch office located at ***************************************************** on December 10th. There were no pending transactions and they agreed to close my account and allowed me to remove the contents of my safe deposit box though still refusing to tell me what happens to the contents of a safe deposit box (in my case, my birth certificate and previous bills to prove my citizenship and residence history in the event of a disaster) after it is drilled following a lapsed payment. I withdrew my remaining money from the account and, a week later, received a notification from them pre-dated from the 9th of December of overdraft fees dated for the 6th of the same month which claimed I owed them money. This also being in connection with a safe deposit box for which I was billed twice at an annual rate when opened more than 12 months ago but less than 36 months ago.I believe this is personal retaliation from one of the employees whose family and I are involved in an ongoing disagreement because they disagree with me having ears with which to hear music in a movie to which they invited me or eyes with which to read the Bible because I'm not their denomination of Christianity.She also accused my citizenship and personally delighted in hearing my ongoing situation of being unemployed and my reason for closing the account- the reason being my aforementioned lack of employment and that maintaining a checking account with less than thirty dollars in the account seemed unviable when I closed the account because of the limited liquidity an economic situation like this would entail and the careful arithmetic which would need to be utilized to manage checking as I purchased gasoline while looking for work being too onerous for me to manage daily in the face of my own current economic challenges with securing employment which I believe are largely due to personal grudges held against me such as the one mentioned above.

  Business response

  01/24/2022

  See attached.

  Customer response

  01/24/2022

  I was contacted by the bank after sending my complaint with more bills and accumulated overdraft charges. Opening another account with a different financial institution has since been impossible.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩