Business ProfileforJorge Gutierrez II: Allstate Insurance

After an accident the Adjuster never got in touch with the Body Repair mechanic. The claims department never followed up on the call /December 27, 2023On November 8, 2023, in the **** Park area my car was rammed from behind (driver's side) by an uninsured driver fleeing the IN ************* I am submitting the appropriate paperwork.5. Meanwhile Enterprise the rental car I should have surrendered by Dec 17th as per the Allstate 30 day loan policy. I do not have any other means of transportation. And one does not need the extra rental and storage expenses due Enterprise and to *****************6. On Dec 26th, after the 6th time calling I spoke with the Allstate ************* a Ms ************* (or **** unclear which). Mostly she kept repeating the statement that 'unfortunately' **************** was the one who could talk with me concerning the offer for my car's damage, that 'unfortunately' **************** may still be on Christmas holiday, that 'unfortunately' no one else was able to take over for ****************, that 'unfortunately' she was not sure when **************** would be back in the office.__________________________________________________________________Today is Friday, Dec 29, 2023 Come Tuesday, (12/26) wanting to give the Allstate office CEO, Mr. ********************** fair warning before filing this complaint I was promised a call-back by Wednesday (12/27). The person answering stated, that the *********** works as a team, that is not acceptable, that we will get to the bottom of this, that You will be getting a call back. As of today there has been no such Call-Back