Customer ReviewsforCronin Toyota Nissan of Richmond

After 4 hours of back and forth conversation between myself (a female) and the male salesman regarding the purchase of a brand new vehicle on their lot listed online for a specific price ($49k). The salesman decides to inform me that his sales manager (******) just informed him that this specific vehicle has a $3494 mark up above MSRP due to rarity and current market of the vehicle. They were waiting on me to jump on this ever so gracious offer and give them well above what the vehicle is worth because I am a female. To which I responded Im absolutely not willing to accept and will take my business elsewhere and that I had already been in contact with several dealers offering me a more equipped vehicle for less/the same money due to the mark up at Cronin. The salesman specifically asked me for the other dealerships name and trim of vehicle as if to call my bluff, but also to turn in to his sales manager. I provided him with the information. Within 3 hours I received a phone call from the salesman with ************ offering to lift the $3494 previously requested, sell the vehicle at MSRP stated on the window sticker, and still keep my business. I politely declined and let him know I didnt appreciate being taken advantage of nor railroaded into thinking I needed to pay $3494 additional to get the vehicle I wanted because Im a woman. Moments later I received a call from ******, the sales manager, apologizing and making excuses for the deceitful behavior. They want to brag about being a family owned non-commission based company. Does the family that owns the company know that ****** (who voiced to me hes only been there 5 months but the $3494 market adjustments have been in place since Covid started) is attempting to charge women an additional $3494 on certain new vehicles? And if they question back, he just takes it away and offers to make it right? I wont throw the salesman under the bus. Because Im better than that and he was as kind as ever.

I bought a precertified used Jeep in 2021. I was yo-yo scammed and after making payments to the finance company, was told my financing fell through. (Weird to me because I made payments already) I was told if I didnt bring the vehicle back or come sign a new contract that they would call police on me. I went back in and signed a new contract, only to realize the upped the actual price of the vehicle as a whole, took away my gap insurance, and sold me an extended warranty that no one would allow me to use when my suspension had issues weeks after buying. Ive been stranded multiple times in traffic with the Jeep stalling and went back to dealer and they wouldnt even give me a new battery. The sales man ***** was great. Great at s******* people over who he thought would never catch on to the fraud and misleading information.

I purchased a 2020 Toyota Corolla from them on March 17, had a written agreement for the paint to be touched up and upholstery fixed. I go back to ******* from **** for the 4th time to pick up my car and an employee had pulled my car which is low to the ground, up onto the sidewalk damaging the entire underneath of my bumper, this is my 5 th trip to pick up my car. I bought my car on March 17th and have only physically had it for 3 weeks, the dealership has had it since. Ridiculous is an understatement.

I purchased a 2023 Nissan Rogue from ***. He was an excellent salesman. He was professional, knowledgeable and patient as I studied my options. *******, from finance, was excellent as well. This is my 2nd purchase from Cronin and they have always been good to me. Both *** and ******* each followed up after the purchase to check in. I appreciate them both very much.

I paid cash for a brand new 2021 rav4 that had cheap upgrades they installed and inflated the price by $2500 in warranties, i was denied my right to cancel the warranties within 30 days of the purchase date and will be seeking restitution for misrepresentation and fraud.

Enjoy dealing with this business. My salesman **** went above and beyond my expectations. Explained things to me until I fully understood. Put me at ease right away with his sense of humor. This is my second car I have purchased from Cronin and had very good sales men both times. Had a hiccup during the process but I feel everyone worked to make deal happen. Would highly recommend them.