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Find a Location

Cronin Toyota Nissan of Richmond has 1 locations, listed below.

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    Business ProfileforCronin Toyota Nissan of Richmond

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/20/2017

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    New and used Car Sales, Auto Body Repair & Painting, Auto Parts & Supplies and Auto Repair & Service

    Business Details

    Location of This Business
    5601 National Rd E, Richmond, IN 47374-2617
    BBB File Opened:
    10/13/2017
    Years in Business:
    7
    Business Started:
    6/1/2017
    Business Incorporated:
    4/8/2016
    Accredited Since:
    10/20/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Cronin Automotive Co., LLC
    • Cronin Automotive
    Business Management
    • Mr. Eric Koren, Managing Partner
    • Mr. Chevas Sparks, Managing Partner
    Contact Information

    Principal

    • Mr. Eric Koren, Managing Partner
    • Mr. Chevas Sparks, Managing Partner

    Customer Contact

    • Mr. Eric Koren, Managing Partner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sh P

    1 star

    11/08/2023

    After 4 hours of back and forth conversation between myself (a female) and the male salesman regarding the purchase of a brand new vehicle on their lot listed online for a specific price ($49k). The salesman decides to inform me that his sales manager (******) just informed him that this specific vehicle has a $3494 mark up above MSRP due to rarity and current market of the vehicle. They were waiting on me to jump on this ever so gracious offer and give them well above what the vehicle is worth because I am a female. To which I responded Im absolutely not willing to accept and will take my business elsewhere and that I had already been in contact with several dealers offering me a more equipped vehicle for less/the same money due to the mark up at Cronin. The salesman specifically asked me for the other dealerships name and trim of vehicle as if to call my bluff, but also to turn in to his sales manager. I provided him with the information. Within 3 hours I received a phone call from the salesman with ************ offering to lift the $3494 previously requested, sell the vehicle at MSRP stated on the window sticker, and still keep my business. I politely declined and let him know I didnt appreciate being taken advantage of nor railroaded into thinking I needed to pay $3494 additional to get the vehicle I wanted because Im a woman. Moments later I received a call from ******, the sales manager, apologizing and making excuses for the deceitful behavior. They want to brag about being a family owned non-commission based company. Does the family that owns the company know that ****** (who voiced to me hes only been there 5 months but the $3494 market adjustments have been in place since Covid started) is attempting to charge women an additional $3494 on certain new vehicles? And if they question back, he just takes it away and offers to make it right? I wont throw the salesman under the bus. Because Im better than that and he was as kind as ever.

    Local BBB

    BBB Serving Central Indiana

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