Business ProfileforDrive & Shine

I am writing to express my deep dissatisfaction with the level of customer service I have received, particularly at your ***************** location. As a loyal VIP member for several years, I am very disappointed by the treatment Ive experienced and the lack of responsiveness regarding an incident in which my vehicle was damaged during a routine car wash.Since this incident, I have completed an online "Contact Me" form (10/20) and made multiple calls to your ***************** location, where I eventually reached *********, the manager. ********* acknowledged the poor customer service due to short staffing and assured me of a callback that never came. After many further attempts, I managed to provide my VIP pass number and even sent images of the damage, which went unanswered. I finally got a call back 10/29. Following *********** instructions, I then visited the location in person. Despite clear evidence of damage from the incident, ********* only referenced a side-angle video showing the scratch, which I feel is insufficient and does not capture the damage accurately. When I asked for additional footage review, I was told, "How much time do you want me to invest in this?" a response that was both surprising and disappointing. I also expressed that I can not go through the car wash because the wiper just falls off and she was like "oh yeah you can," This would cause more damage to my vehicle. Ultimately, ********* texted me to inform me that she found no fault on Drive and Shines part but did not provide the promised video. Despite my request, I have not yet received any response from the district manager.Requested Resolution: -Replacement of the rear windshield wiper damaged in the wash.-Full repair of the scratch caused to my vehicle.I appreciate your attention to this matter and look forward to a timely resolution that honors my commitment as a VIP member. Please let me know if any additional details are needed.