Business ProfileforRabb Water Systems

April 2024 our Reverse Osmosis system, purchased from **** years ago, quit working. We had no water coming out of the ** faucet. At the same time we had problems with our well. The well issue was taken care of - ** still wasn't working. While dealing with our well issue I learned that the pressure tank should never have water in it. It's called water logged. Back to the ** system. We bought new filters from **** like we always have but that didn't fix the issue. I noticed that the tank that sits on the floor was heavy and I assumed that, similar to the pressure tank, it shouldn't be. I called **** and told them that there wasn't any water coming out of the faucet and that the tank on the floor was full of water. Service tech tells us 1) our unit is no longer made 2) **** quit servicing that unit in 2017 because parts were no longer available 3) the tank on the floor is suppose to be full of water 4) however, IF you buy a new unit ($1800)from **** the service charge will be forgiven. Extortion?My issue is that **** knows exactly what unit we have, when we purchased it, and how many filters we have purchased over the years BUT no one could call us to tell me that the tank is supposed to have water in it and all the other facts about our outdated unit before sending a service tech out. My husband was a service driver and he would call customers.Now they want to bill us $99 service charge for a tech to come to our house and tell us what they already knew! No one could call us?The rep from **** kept repeating that I called them! - about water in the tank on the floor so they sent the tech out. She had excuses why no one could call but offered to cut the bill in half. I can't accept that because **** knows everything about our system and that that tank is supposed to have water in it and our ** system is not serviceable