Business ProfileforThe Coin Vault

Ordered 2024 "Wheaties Delux." The two "S" mint ***** rolls only had 29 "S" minted pennies in them. (Not 100 like they stated on the ***** These were a gift for someone. So we just kepted them The Coin Vault told us they were "over the 30 day" return policy. We decided not to take them from our friend and return them. I notified The Coin Vault to suggest they look at there stockIn case all there "S" minted coin rools were packed up wrong. We got no where. They kept referring to their "return policy." They did not even offer to send us a verified complete "S" mint roll as a favor for all we did. Heck we would of paid for it. We will not purchase from again. They seem a little "simple" for doing busness with. Good Luck.**** in ********.

****************** placed an order with The Coin Vault on 4/30/2024. He reached out to us via email on July 25, 2024, a few days short of 3 months. The email concluded with This seemed a little weak. I have already opened them up. So, I will just keep them. We saw this ad again on TV last night " 100 "S" pennies. It started bothering me again. (The rolls were even marked or stamped "S mints." My kid was sad. Not sure we will purchase a 3rd time from The Coin Vault. Even though his email seemed as if he was letting us know there was something wrong but willing to keep it, we replied and let him know that we had a 30-day policy from the day he received his product. This gives our customers an entire month to determine if they are satisfied with their order. We verbally explain this information at the time of a first-time order, we have it listed on our website and on the packing slips to our customers. After this timeframe, there isnt any tracking information available, video of the order being package, or the ability to file a claim if the package was damage. We re-explained all of this in detail so that he was aware of the company policy moving forward to which ****************** replied We know all this. But you can also check your stock. Look at the bigger picture. Wouldn't it be great if your "S"-Mints rolls were mixed up with regular rolls. You would of found a quality control issue. You could stand out as a "team" player! It seemed as though he understood the policy and accepted it. Until this BBB Review was submitted, we havent had any other communication about the issue prior to the email correspondence on 7/26/24. We would be happy to sell a roll or 2 of "S" Mint cents if ****************** if this is his wishes, free shipping and a possible small discount would have been on the table as well, we were unaware this was his wish back in July. We pride ourselves in taking care of our customers!