ComplaintsforAMC Entertainment
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Complaint Details
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Initial Complaint
12/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My complaint is in regards to ********** *** promotion AMC ran. The promotion was that the first 86,000 a-list, premier, and investor connect members (I am an a-list and investor connect member) to purchase/reserve a ticket for the December 16th showing of the movie would qualify to to recieve AMC’s first ever nft after all conditions were met. Tickets went on sale 11/29 at midnight and amc was to send notification to all qualifiers dec 1st. I am a member of a-list and investor connect. I was able to reserve my ticket on the app(one of the requirements) within the first hour of the sale. AMC did not send out the qualifying emails until December 2nd. I contacted AMC after see real people that purchased tickets after me received qualifications. They did not respond for four days and then told me that they could not tell me why I didn’t qualify even though I reserved my ticket before the CEO stated they were all accounted for, have proof of the time a reserved my ticket and can provide multiple people that reserved after me and qualified. I followed all of the promotions guidelines and I am not looking for an exception, just what AMC promised, an opportunity, that if I attend the movie, to receive the nft.Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am an AMC A-List member. (I’ve been a member for years.) Since 11/27, every time I try buying tickets on both the app and the computer, AMC says there is a problem processing my payment. I tried 3 different credit cards. They all have plenty of credit. I checked with the issuers and there is not a single attempt by AMC to charge the cards. I tried ***** ***, it goes through in ***** ***, and then gets rejected by AMC. I called AMC and they are not taking calls. I filled out the online contact form and receive a generic email. I submit an email and it’s gets rejected as the AMC inbox isn’t accepting emails. I go to a local theater and they say to call AMC at the same number that isn’t taking calls. AMC is charging me a monthly fee, but won’t let me buy movies. My phone and app is up to date and so is my computer. I just want someone form AMC to fix the problem.Initial Complaint
11/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
AMC ******** ****** ** *** ******** ****** **** **** ****** ** Several Fire Exit doors were found lock during normal business hours on the second floor. Also these Fire Exit doors are thumb turn which are required to be panic hardware (under the Florida Fire Code) as the other Fire Exit doors next to them. Trash can was found blocking Exit doors on the second level (see attach). Several fire rated doors where found block open leading into the movie theaters. Mag locks are be in need of repair. Unknown if these mag locks are working properly with the fire alarm system.Business response
12/14/2021
Guest feedback on theatre location has been forwarded to appropriate teams for review, including theatre management. AMC Theatres has expectations for all theatre doors to be in good repair and well maintained, with systems in place to address repairs and replacements as needed. Entry and exit pathways are checked daily by theatre staff to make sure pathways are clear. if an obstruction is found by a guest, such as the trashcan that was moved in front of a door, please alert the theatre staff so they can address immediately.Customer response
12/14/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:Theater staff was contacted in September in 2021 and has yet to be corrected. The reply that I received was "due to Covid". Please see the attached file from the 2018 Florida Fire Prevention Code. If not corrected, this issue becomes a criminal matter. These unsafe conditions is a public safety matter. Thumb turn locks are NOT allow under the 2018 Florida Fire Prevention Code for assemblies. For the record I have 2 photos of the steel can blocking the required Fire Exits.
Regards,
****** ******Initial Complaint
11/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
So I signed up for two AMC A plus memberships; one for myself and one for my wife. I canceled them before the next billing date December 3, 2021 & December 5, 2021. On each account I was charged an early $43.89 for cancellation before a 3 month period. Now when I signed up for this promotion I was not aware of the termination fee policy. I contacted AMC via their AMC Guest Twitter account and they stated it’s in their link for terms and conditions. This is a very predatory and vulture like nature of AMC. AMC knows the pandemic is raging and they know that people can’t risk going to the movies in their area when new variants arrive. During their cancellation process I didn’t see an option to cancel due to the pandemic. With the new Omnicron variant my wife and I no longer felt safe even with are vaccines to go to the movies. Charging such a fee when the pandemic is going up and down especially considering that I’m in a high risk area is disgusting. I would like for AMC entertainment to waive the cancellation fee in light of COVID numbers in my area and the new variant.Business response
12/14/2021
When initially enrolling in AMC Stubs A-List, guests are provided a link to the AMC Stubs A-List Terms and Conditions, and must check a box, advising that they agree to these terms and conditions prior to enrolling. The Terms and Conditions of the AMC Stubs A-List program can also be located here: ***************************************************************. Additionally, prior to completing the purchase transactions, guests must check a box acknowledging the initial non-cancelable term of three billing periods. Given the multiple-levels of approvals and acknowledgements which must be checked prior to completing enrollment into the AMC Stubs A-List program, we are not able to waive the 3-month initial commitment.
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Customer Complaints Summary
305 total complaints in the last 3 years.
78 complaints closed in the last 12 months.