Business ProfileforKitchens-Cabinets & Unfinished Furniture

ABSOLUTELY HORRENDOUS CUSTOMER SERVICE AND COMMUNICATION!!!!! DO NOT USE THIS FRAUDULENT COMPANY!!!!! We spent over THIRTY THOUSAND DOLLARS on our custom kitchen cabinets with this company (KBUF) and feel completely scammed. During the design process, they passed our kitchen plans back and forth between designers, who complained about each others work, and changed major details we had spent hours planning with the other designer without us knowing it was changing (like standard to full overlay doors - thank goodness I confirmed at some point and realized it had been changed). Our designer continuously talked over me and interrupted me throughout communication with him. I would frequently email him directly, and then he would only contact my fiance in return. It truly began to feel chauvinist since I am a woman. It was so, so, so frustrating trying to stay in the loop, which is where some unresolvable issues came from. He also had an excuse for EVERY issue or communication complaint. We had MANY issues after our cabinets came in and the only thing they would happily resolve were problems in which they could use the cabinet makers as a scapegoat for, since that way they didnt have to pay for the fix (KBUF are the middle man, they dont make the cabinets). They just send you out a new cabinet, but you have to deal with the labor and uninstall/reinstall yourself. If the problem was going to come out of their commission, they were absolutely unwilling to take any blame. In fact, they said nobody was to blame. If nobody was to blame, we wouldnt be having issues. The fact that we had MASSIVE cabinet design issues (including several appliances that didn't even fit in the cabinets, which are now going to be hacked together) upon install shows how undetailed and unorganized their process is. Some of the issues came from the fact that, once again, they had only sent an appliance spec catalog to my partner, not me (the project is in my name!). I sent them the chosen appliance model numbers (that were apparently not in the spec book that I never saw), asked them to let me know if there were concerns, and we moved forward thinking everything was set.I dont think this company should be in business, but regardless they should ONLY be working with builders who crank out standard kitchens every day. They are the experts who should be leading their customers through the process, not leaving us to catch their mistakes or details that we didnt even know to look for, and then get blamed for them. This was a massive, personal purchase for us and has been extremely distressing and disappointing. We still dont have a complete kitchen after 7 months. Save yourself the trouble of being hung out to dry by KBUF and TAKE YOUR MONEY ELSEWHERE.