Business ProfileforSky Zone Topeka

Actions speak louder than words: After jumping into a foam pit (4ft depth, I felt my back go out. I laid in the pit more many minutes trying to reassure my daughters that I was fine by smiling and tossing foam by blocks toward them. I was then confronted by a young staff who said, "Sir, get out of the pit and stop making holes". She did not ask if I was okay. I explained that I was adding more foam blocks to the landing area as I had just hurt myself. She did not apologize or acknowledge me but silently walked away. Then I walked to the front desk to ask for the General manager. Two more staff went to look for him and informed me he was taping the floor. I walked over to him and asked if the floor was more important than his customers. Tim Deveau, the GM, proceeded to deliver the customer service rhetoric about how safety is his first priority and his failure as GM to instill that value in his staff. However, his follow up questions were how did you jump in? How did you fall? What time did this happen? and What is your name? Only then did he asked if I wanted some ice for my injury. I felt like I was taking to a training video or robot because there was no genuine concern or authenticity in his interactions. He finished with do your kids like Sky Zone and offered some free passes (which he didn't present). After telling him I was from out of town, he gave an odd response, "I hope you and your family will continue to come to Sky Zone." He left to go to the office; closed the door and did not return.