Business ProfileforINTRUST Bank
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 105 N Main St, Wichita, KS 67202-1412
- BBB File Opened:
- 10/1/1961
- Years in Business:
- 149
- Business Started:
- 1/1/1876
- Business Incorporated:
- 5/28/1969
- Accredited Since:
- 10/1/1961
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- INTRUST Financial Corporation
- INTRUST Card Center
- First Bankcard Center
- Business Management
- Lisa Elliott, Director of Marketing
- Contact Information
Customer Contact
- Lisa Elliott, Director of Marketing
- Aaron Wintermote, Public Relations Manager
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mary K
1 star10/12/2022
INTRUST Bank Response
10/21/2022
We do, at our discretion and as a service to our customers, pay transactions even when a customer does not have the funds available in their account, for which we charge an overdraft fee. Other times, we will decline the transaction and charge a non-sufficient funds (NSF) fee. In this instance, it appears that you were charged an NSF fee, not an overdraft fee. You will be happy to hear that, as of September 20, 2022, we no longer charge NSF fees. A notice concerning the fee discontinuation was mailed to all customers on September 20, 2022.
Details related to overdrafts are disclosed in our Terms and Conditions for your Deposit Accounts (Deposit Agreement) and Personal Accounts Fee Schedule, both of which were mailed to you on September 20 and are available on our website at *******************. We encourage you to visit one of our banking centers or contact our customer service team and we would be happy to talk through these items with you in more detail.
Thank you for your loyalty as a customer. We hope to continue serving you in the future.
Customer Response
10/21/2022
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