Business ProfileforEddy's Toyota of Wichita

Upon the signing of my life away really the financing person had said that my specific loan requirements had went under some sort of review and that in the next week they would know for sure if the car would be mine. So I took off with the car that day and was told “ We’ll let you know when we get everything confirmed, at the worst you drive around a new car for a week and take it back if things change”. Anyway something I had asked about was if it would be okay if I could leave some of my belongings in the trade in for the meantime since I didn’t know if the car was mine just yet. I was assured by the sales person Austin, his sales manager, and the finance guy that it wouldn’t be a problem and everything would be in my trade in when I came to get them. The day I went down and got confirmation that the car was mine I asked about the things in my car. What do you know, nothing and I mean nothing was in the car anymore. Just like that was my belongings were gone, over $500 of my personal possessions just disappeared and no one had anything to say about it. They didn’t know that things had even gone missing. The only thing I had managed to get back was my mothers necklace and boxing gloves. Those boxing gloves were given to me after I was asking about the items in the car to one of the detailers standing outside of my car they had just cleaned out. The detailer walks to his car and grabs my gloves out of his locked truck and gives them back with the statement “I was keeping them safe”. Laughable behavior, actually caught one of the Eddys staff members stealing from me. They sure as heck didn’t hold onto my longboard, tent, floor jack, toolbox, cleaning supplies for safety reasons because those are gone forever with nothing to be said for them or how they went missing. I was promised 12 free tanks of gas by an Ashley VIA card through the mail. That has not came. Eddys Toyota stole from me literally and haven’t compensated me for the experience at all.

We mailed the gas card that was promised to the customer in the middle of June 2024. This is the first we are hearing about the customer not receiving the gas card. Had the customer reached back out to Ashley and informed her then she would have sent another one to the customer. We are not sure if it was lost in the mail or if we do not have the right address on file. Since the reviews, Ashley has tried multiple times to contact the customer to verify his address so that she can get the new gas card mailed to the customer. She called and text him multiple times with no response. We would like to verify the address before sending it out to the customer as we do not know exactly what happened with the other one that was mailed and there is no tracking number, and it was not delivered back to the dealership. If the customer would like to receive the gas card, then he needs to contact Ashley at 316-425-4111.