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          DubiaRoaches.com has 1 locations, listed below.

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            Business ProfileDubiaRoaches.com

            Pet Supplies

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints from consumers alleging customer services issues and refund issues. Consumers are alleging that they are unable to reach a business representative regarding their order and failure by the business to fulfill refunds. BBB has made attempts to contact the business, requesting that they address the alleged pattern of complaints.  The business has failed to respond to the BBB.

            Contact Information

            4448 W Kellogg Dr

            Wichita, KS 67209-2666

            Get Directions
            Visit Website
            (888) 833-8242

            Customer Reviews

            4.2/5

            Average of 45 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company provides online sales of Dubia feeder roaches for pets including reptiles, amphibians and arachnids. They also offer sales of feeder worms, pet roaches and pet supplies.

            Business Details

            Location of This Business
            4448 W Kellogg Dr, Wichita, KS 67209-2666
            BBB File Opened:
            10/9/2015
            Years in Business:
            12
            Business Started:
            9/1/2012
            Business Started Locally:
            11/1/2014
            Business Incorporated:
            5/5/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • DubiaRoaches.com, LLC
            • GotDubia.com
            Business Management
            • Darien J. Drollinger, Owner
            Contact Information

            Principal

            • Darien J. Drollinger, Owner

            Customer Contact

            • Darien J. Drollinger, Owner
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/24/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I ordered a enclosure 5x2x2 with package protection from their online site it was supposed to have been delivered June 20th Thursday at 2:22 I returned home from work a little after 3:30 and it wasn't there I contacted them they told me to speak to my neighbors the post office and to wait till the next day to see if it arrives because sometimes they'll mark it as delivered but it won't be delivered till the next day I contacted them the next day Friday the 21st which took hours for them to respond so nothing got resolved on Friday I also contact them Saturday they told me that they had to file complaint with ***** which they did I talked to ***** they told me it was delivered it must have been stolen that I had to file through the company dubia roaches. I've tried to contact them since and they will not answer emails live chat or text they also unsubscribe me from their text services their packets protection is for lost stolen or damaged items which it definitely falls under lost or stolen.
            Read More
            Read 15 More Complaints

            Customer Reviews

            45 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jordan D

            10/09/2024

            Literally sold me a fixture that broke in three months. Cost $50 and they didn’t want to help me return or exchange it. They are evil and cheap. I have all the pics to prove it.
            Read 44 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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