ComplaintsforUnited Septic Protection

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Charge per year should be $169.00. 2024 has seen charges of $169, $189 and $189.

  Business response

  10/21/2024

  Dear *** **********

   

  
  It appears there may be an error or misunderstanding regarding your billing. We will have a billing supervisor reach out to you to resolve these issues. You can also reach us at ************* Please provide an accurate phone number so that we can reach out to you.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  All fraudulent charges by this company. CHECKCARD 10/12 UNITED SEPTIC PROTECTI *********** KY -$169.00 08/26/2024 UNITED SEPTIC PROTECTIO 08/24 PURCHASE *********** KY Card -$169.00 04/19/2024 UNITED SEPTIC PROTECTIO 04/18 PURCHASE *********** KY Card -$189.00 02/02/2024 UNITED SEPTIC PROTECTIO 02/01 PURCHASE *********** KY Card -$189.00 11/20/2023 UNITED SEPTIC PROTECTIO 11/17 PURCHASE *********** KY Card -$189.00

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  United Septic has been sporadically billing 169 or 189 and on a few occasions they billed twice per month. I am working with the bank to cancel this ACH. Another bigger problem is they call the house all the time trying to pressure the family into spending another 100 bucks on sewer treatment stuff (septic savior) they are rude and pushy dealing with seniors. ******* ****** ****** ** ******* *************** ********** ** ******** *** ******* ******** ****** ****** ********* ***** ******** *********** ** ***** ***** ******** ******** ****** ****** ******* ***** ******** *********** ** ***** **** ******** ******** ****** ****** ********* ***** ******** *********** ** ***** ************ ******** ****** ****** ********* ***** ******** *********** ** ***** ************ ********* ****** ****** ** ******* *************** ********** ** ******** ********** ******* ******** ********* ****** ****** ********* ***** ******** *********** ** ***** **** ******** ************** ****** ********* ***** ******** *********** ** ***** ************ * could only go back 18 months total is $1392. But Mom has had these F rated (by you) "insurance providers for many many years. My brother is cancelling the ACH and I am calling them to ask to cease and desist with the calls harassing my parents to buy more of their products -- they still have product in their utility room right now-- they were buying it so often. I have no records of that. These are seniors -- almost 90 years old and this company is fleecing them. I have taken over care of their finances and think they should get a refund from this disreputable company as far as my Dad can recall they have never provided any services. I can say I certainly do not remember any services in the past more than 10 years -- I am going to estimate what I think they've paid united septic -- just for the "premium" and no explanation when the payment is 169 or 189 -- the timing is also erratic and inconsistent. POC- Daughter - ****** ******

• Initial Complaint

  09/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The purpose of this letter is to get closure on my claim.  Insurance was purchased on February 15, 2023 for $169.  coverage for a year.  I had work done on my septic system as the cost of $1500 I submitted a claim not realizing I had to get an ok from the company before the work was to be done. Talking to ***** at the company, he said he would refund only $800.00  I have yet to receive that refund.  A response would be appreciated.  P.S.  The work was done by ****** ****** ***  ph. ************  between 1-13-23 and 1-18-23. 

  Business response

  09/16/2024

  Dear *** *********
  
  We have carefully reviewed your complaint and the claims submitted for reimbursement. Unfortunately, after thorough consideration, we are unable to cover the costs of the repairs in question. Our policy requires that customers contact us prior to obtaining service, which, in this instance, was not done. Additionally, our coverage does not extend to expenses related to the cleaning or pumping of systems. Therefore, we regret to inform you that we cannot provide reimbursement for these repairs. We understand this may be disappointing and appreciate your understanding of our policies.

  see below

  The provisions of the Septic Line Protection provides for the repair or replacement at company discretion of failure of in-ground and exterior wastewater lines and tank (excluding fixtures, pumps, grinders, pump out, root intrusions, closets, tubs, filters, clogs, or general maintenance.)

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I opened an account with (united septic protection) nov. of 2020 at 169.00 a year.since then thy have billed my credit card 19 times (3251.00)2 of which was 189.00 each.They refunded me 169.00 aug. of 23 when I first complained. They were to return all my over payment but did not.I called today an they said extension no longer existed and a recording that they were closed for the day/12:10 pm west coast time./ subtract 845.00 payments 169.00 refund aug. 2023 they owe me 2237.00 over payments thy took.Anyware from 1 to5 payments a year .they are already up to 4 payments this year.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I singed up with United Sept club5/10/2023 I charged on credit card for 1 year. Now I am being charged every 2 months. I have not been able to reach them by phone, phone not in service. I have several numbers but none are active.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been paying for this service for 6 yrs and have nvr used it. 2 weeks ago I called them to send a plumber because there's a bad clog and it's backing up into my sink in my kitchen. They told me they'd get back with me the agent understood it was an emergency. No one had ever called me back even tho I've called 7 times. I pay them every month, $1500 so far, so if something happens to my plumbing I'll be covered and the issue will be taken care of. Instead, every single agent says, I'll call you back, and I've yet to receive a call. So now the problem is not only the clog and leak, now under my sink is ruined. The back wall and the bottom. Now, I want my plumbing fixed as well as the damage that occurred from no one answering me. This is still ongoing. Nothing has been resolved. *******************

  Business response

  06/25/2024

  We apologize for any problems that you have experienced.  Based on our last conversation, you were going to have your own local contractor out and advise us of the services that needed to be performed.

  Once the local contractor has assessed the situation, it would be beneficial to provide a detailed report of the required services. This report should include the scope of work, estimated costs, and a proposed timeline for completion. Ensuring that all parties have a mutual understanding of the next steps can help facilitate a smooth resolution to any outstanding problems

• Initial Complaint

  05/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I never took this service out, I do not need septic protection, they charged me twice last year, got one back then they charged me again this March, who is this company?

  Business response

  05/20/2024

  Dear Mr. *******
  
  Thank you for choosing United Septic Protection for your plumbing and septic needs. We have successfully enrolled you in both our comprehensive plumbing and septic protection plans, ensuring you have full coverage and peace of mind. Should you have any questions or decide to make changes to your protection plan, please feel free to contact our customer support team at your convenience using our toll-free number: 877.360.9526. We are committed to providing you with the highest level of service.
  
  Warm regards,
  
  The United Septic Protection Team

• Initial Complaint

  04/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called United Septic back in July of 2022 to cancel service as I was going into nursing home and house was sold. When going over bank statements I see that they are continually taking money out of my checking account in the amount of $189.00 every two months or so. I have made several calls now to this company and they say they are looking into it and never get back to us. They have now taken over $2,000 out of my bank account and have seen no refund. I am on social security receiving state aid for nursing home costs and this money being unlawfully taken out of my account has now left me short to pay my nursing home monthly portion and putting me at risk of being evicted for non-payment.

  Business response

  04/24/2024

  Dear *** ********

  
  Thank you for your inquiry and have thoroughly reviewed your request and records. Upon reviewing, we noted that you contacted us on January 23, 2024, requesting a cancellation. We have promptly ceased any billing and initiated a refund for any charges that were paid dating back to December 17, 2023. You should expect to receive a refund in the amount of $567.
  To ensure the smooth processing of your refund, kindly reach out to our office to confirm that we have the correct mailing address on file.
  Thank you for your understanding, and please feel free to contact us if you have any further questions or require additional assistance.
  Best regards,
  

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased United Septic Protection several years ago. There was no problem until June 2023 when I got repeated calls regarding billing my annual account, although I had already been charged on my credit card. I then began to find charges of $159.00, $169.00, and $189.00 appearing on my card, but not every month. I called and was told that the company would look into it. Several days later, I got a return call and was told that a check would be sent to me for the over $1000.00 in extra charges. (The exact amount I do not remember.) I waited a month and no check arrived. I called again, and was told that they would look into it, but they have not returned my call after three weeks. I have paid on my credit card $1,362 in additional charges in addition to my annual fee in June, 2023.

  Business response

  04/09/2024

  *** *****

   

  
  We apologize for any billing issues that you may have experienced.  It appears that you had multiple accounts in the system.  We have cancelled the additional account and sent a refund to your home address.  If you have any questions please let us know 

   

  *****

  Customer response

  04/15/2024

   
  Complaint: ********
  I am rejecting this response because: United Septic has promised to get me a check three times and failed to do so.  They also told the BBB that they would send a check.  This is my one-week deadline to reconnect with BBB to keep my case open.  I have not as yet received a check from United Septic. I will inform you the moment a check arrives.  
  
  Sincerely,
  
  ******* *****

  Business response

  04/24/2024

  **** *** ******

  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the delay in processing your check.

  
  Upon reviewing our records, we observed that the initial check we sent on your behalf a few weeks ago remains uncashed. In light of this, we have taken immediate action to issue a second check. This replacement check has been dispatched via priority mail to ensure efficient delivery and enable us to track its progress.

  
  To assist you further, we kindly request that you contact our customer service team with an appropriate email address. Once we receive your updated information, we will promptly provide you with the tracking details for the second check.
  Thank you for your patience and cooperation. Should you have any additional questions or require further assistance, please do not hesitate to reach out to our team.

  Customer response

  04/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***** 

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