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Find a Location

FamilyCare Counseling Solutions has 1 locations, listed below.

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    Business ProfileforFamilyCare Counseling Solutions

    Family Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 2/27/2023

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    FamilyCare Counseling Solutions in Covington, KY offers mental health and drug & alcohol counseling services including:

    • Individual Counseling
    • Enhanced Family Services
    • Group Psychotherapy
    • Individual D&A Counseling
    • Peer Support Services
    • Target Case Management
    • Intensive Outpatient Programs
    • Aftercare Programs
    • Continued Care Programs
    • Trauma, Anxiety/Depression
    • Grief and Loss
    • Addiction
    • Anger Management
    • Domestic Violence
    • LGBTQ issues
    • Behavioral Issues

    Business Details

    Location of This Business
    525 W 5th Street Suite 116, Covington, KY 41011
    BBB File Opened:
    12/4/2022
    Years in Business:
    8
    Business Started:
    12/8/2015
    Accredited Since:
    2/27/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of LPCPCC00216394 for this business, issued by Kentucky Board of Licensed Professional Counselors. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Kentucky Board of Licensed Professional Counselors

    911 Leawood Drive

    Frankfort KY 40601

    Fax: (502) 6964960

    https://lpc.ky.gov/

    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Derrick Trammell, Founder
    Contact Information

    Principal

    • Mr. Derrick Trammell, Founder

    Customer Contact

    • Mr. Derrick Trammell, Founder
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Danielle S

    1 star

    12/04/2022

    I was referred to this place through **** for drug recovery and counseling services because they told me that they could provide me the services that I needed to have that worked with my job and kids. I spent 7 months attending their groups and meetings and counseling had 4 case managers who all either were let go or left and never ever did anything at all for me. They restructured their company or that is how 8t was put to me and so they could not provide me services anymore after seven months of tossing me here and putting me there no case management , no communication and what I was told I would and could receive in my assessment later was no longer available. Due to their restructuring I was dismissed with the promise of recommendations and referrals to programs that was more accomadating and so I would not have to start from the beggining. When I went to court around two weeks later after not hearing anything else at all from FamilyCare like I was promised and t family in court the cabinet worker stated 8n her report to the judge that she had contacted family care and I had been discharged due to no effort and after seven months of nearly 5 days a week of 1 and 2 and 3 hours groups and classes and therapies and my cabinet working only speaking to the front desk receptionist the judge ruled me as no effort cause they assume I was discharged from the program from my own doing when I was told the information I was given at discharge would be relayed to my caseworker so I would not be blamed for their reconstruction of their company and them not able to help me or give me the services I was told 8 could receive there from get go. ***** did not go in my favor and this is a two year. Court case I have filed complaints with the Cabinet and with health services also the licensing board for drug counseling and behavioral and the ombudsman for **** against *********** and **** worker who made a recommendation to the judge based on inaccurate information now my kids pay.

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