Business ProfileforShaw's Flowers, Inc.

I ordered 2 flower bouquets from Shaw's Flowers in Henderson KY for mother's day, for a total of about $225. One for local mom-in-law who lives in 1/2 hour from ********** one for my mom who lives on the west coast in **** Oregon. Their website said they belong to Teleflora, send nationally if ordered within the time zone cut off of the address/zip code, & when I entered the zip and then the addresses, they could deliver both on Saturday prior to Mother's day. I paid and thought all was well.

Friday night at 9pm, I received a phone call from Shaw's stating they couldn't send, that they would just refund my money which would take a few days. But then Saturday I rec'd emails saying they delivered and giving me delivery confirmation #'s for each one. Apparently they were able to do it anyway. Confused, I tried calling x 4 with no answer or voice mail. I also emailed the email address they provided using the link in their emails. No response. Not wanting to be stuck with $500 Mother's day cost if I ordered again elsewhere now, I relied on Shaw's to have delivered. Sunday, both recipients said no, they did not receive anything from us. looing in emails, Sunday I received a "failed email" as their email address didn't exist. I called this morning, and the owner called me back saying he didn't know what happened, the would refund, must be delivery guys fault, he can't do anything, should call local florists there, NOT EVEN TO SEND TODAY WITH ME PAYING AGAIN and him possibly adding a note saying they had a computer mixup! My mom was just out of hospital and she was needing a pick-me-up, so it really hurt. I don't expect anything out of this, just beware, bad business ethic, and basically a fraudulent website. They don't send nationally thru Teleflora. Thanks for listening.

We called this customer and informed them that we did not service either town. Upon finding out that she received email about delivery we then contacted Teleflora our website company to inform them of our computer problem about the false delivery confirmation. We have since got this fixed and this should never happen again. We are not an order gatherer so both orders where not supposed to be delivered in Henderson, Ky. 1 order went to ****, Oregon. The other to ********, Ky. Both cities are not in our delivery area. Both orders we received on Friday, May 6, 2022. We called and left messages on her cell phone 3 separate times. Twice on Friday the once on Saturday morning She failed to answer anytime and we had to leave the message on her voice mail. We later discovered the false delivery confirmations were sent out at 4:32pm Sat. May 7, 2022. We close at 5pm Sat. It appears she didn't attempt to reorder until after 5pm on Sat. We are closed on Sundays. I told her we were sorry for the miss information about delivery, but had left voice messages telling her we did NOT service these areas. This lady lives in *********, Ky.

1. I know Shaw's Flowers do not themselves deliver nationally or internationally, they use their Teleflora agreement to contact other florists nationally & internationally that are local to the delivery area, and have that florist deliver the bouquets. That is why their website states "sends flowers nationally and internationally.

2. No multiple voicemails left by Shaw's Flowers. His son called me at 9 pm Friday night and we SPOKE for 2 minutes. After receiving the emails Saturday, I called Shaw's Flowers 7:31 pm, and twice more on Sunday at 9.04 & 10:09 am. They do not have voicemail. Monday I called and spoke to employee there at 9:31 for 5 min, owner called me back at 9:40 for 8 minutes.

3. My phone log shows all the calls made, days & times (log shows day prior to day after in one shot, so I took photo), the emails sent, etc. I document everything because I work for a hospital and learned that if you don't, sometimes people try to SCAM or LIE to you. Photos/proof available if you'd like them.

4. A last point, Shaw's Flowers sent me 2 emails (1 for each bouquet they "delivered") Sunday at 12:03 pm saying "THANKS for choosing our shop....." so apparently they still thought they sent them. Even rec'd promo emails stating "not too late to send flowers."

With Shaw's Flowers, apparently IT IS ALWAYS TOO LATE. No worries, we (plus our family, coworkers, and friends) won't use them. My husband does a lot of business in Henderson, he will be sure to share the customer experience we had. Take care.