Business ProfileforElwood Hotel & Suites

I went in for birthday brunch with my family and friends, I had made reservations for 8 but I told the lady on the phone that I really wasn't sure how many people were coming and she that was okay that they're usually not busy on Sundays and if more people came that there would be several different areas to sit everyone. The server in taking the orders told me on the side that the food would be coming out at different times rather than waiting for everyone's food to be done which was perfectly fine. Martha Johnson, a black woman, came out asking who made the reservations and then proceeded to, in front of my family and friends, verbally reprimand about making reservations for 8 and having more than that and for me to make sure that no one else is coming, I in turn told her that she should have pulled me to the side and talked to me about whatever problem she had, there was absolutely NO reason for her to come to me and say anything about the number of people who were there, they came and paid to eat brunch just like everyone else in there. It was rude, disrespectful and unprofessional, you can best believe that we will let people know not to come here. I also reserved a room and didn't want to stay here after that but the check in girl, who also had a nasty attitude, said that I would still be charged even tho Martha Johnson, the manager caused me not wanting to stay, essentially I had to stay or I would lose my money. The bathroom had some blood or something on the toilet and had to call someone to clean it, awful. There is absolutely no reason why I should have been treated this way, I should be refunded for every dime that we spent, every dime, the celebration was ruined.