Customer ReviewsforValvoline Instant Oil Change

MY CAR WAS FINE UNTIL I TOOK IT THERE THEY DIDNT PUT MY CAP BACK ON AND PLUS THEY HAVE VIDEO AND AMITTED THEY DIDNT NOW IM OUT OF $700 BUCKS BUT TO NO EVIL 5 MANAGERS AND STILL NOTHING PUT A CLAIM IN THEY DENIED MY CLAIM GUESS WHAT GOING TO GET THAT VIDEO LAWYER UP TIME NEVER NEVER EVER TAKE YOUR CAR THERE $60 IOL CHANGED INTO A $700.0 FIX

Thank you for reaching out. I’m certainly sorry to hear about this, and I hate to hear that you are having an issue I understand the frustration. I located a claim and forwarded this feedback to management. If you have any new additional details, or for clarification on our management team investigation, please don't hesitate to contact Customer Care via live chat (vioc.com), by phone at 1-800-327-8242, or via email at customercare@valvoline.com.
-Lynn *VIOC Social Media

Absolutely horrible experience at this Valvoline location. I waited over 3 hours for a simple oil change while watching new customers come and go, getting their service done almost immediately. The staff showed no sense of urgency or consideration for customers who had been waiting. It felt like I was completely overlooked and unimportant. I won’t be coming back and would not recommend this location to anyone looking for timely or professional service.

Thank you for sharing! We’re certainly sorry our team didn’t better communicate during your service. Here at Valvoline, we go by "first come - first serve" and try to service our guest’s vehicles in the order in which they come in. We’ll be happy to share this feedback with our management team for improvement purposes. If you'd like to discuss your service further, please contact our Customer Care team at 800-327-8242 or live chat at https://www.vioc.com/contact-us.

Oil may have been changed ok but skid plate was hanging when my daughter arrived home. When we went back was told that it was broken. The biggest issue is the lies, misinformation, refusal of area managers to speak with consumer and corporate level refused to do anything to rectify the claim stating that they leave it up to the local managers to make final decision

Read the reviews before you go here unless you want to spend hundreds of not thousands on repairs after you leave!! I took my car in yesterday for an oil change which I had to wait over an hour just to be seen. Drove it straight home which is only 6 miles away and didn’t drive it until going to work this morning which is where the problem started. All of a sudden an “engine maintenance required” light comes on. I have a 2019 ****** Rav 4 with 43,870 miles on it and I baby that car. Nothing was wrong with it when I took it in! I called and spoke to Tyler, the manager, who walked me thru how to reset the light, but this was different than the oil light so that didn’t work. He told me to bring it in so I drove straight up there and had a guy try to do the exact same thing I tried and of course it didn’t work. Tyler comes over and says he used to work at ****** and that is an emissions light that I don’t need to worry because it’s no big deal and without even looking under the hood or anything, sent me on my way assuring me it was nothing they did. After looking it up online it looks like a coolant bypass valve that could cost up to $1000. My car was perfectly fine before they touched it. I should’ve followed my instinct and left after watching these people work on the cars in front of me. They took forever and the amount of questions that had to asked by the techs the whole time I was there should’ve been enough of an indication that they have no clue what they are doing!

Thanks for taking the time to contact us, Seana. I am sorry to hear about the issues you're experiencing with your vehicle, and I certainly understand the frustration. I was unable to locate an investigation using your name and the info provided here. We would be happy to help review your service. Contact our Customer Care team at 800-327-8242, and we'll be happy to help get an investigation started. 

-Lynn *VIOC Social Media Team 

The location in Dearborn, Michigan did not secure the dipstick. 5 days the car was shooting oil out damaging my vehicle. The area manager Edward and staff spoke to me in a condescending manner when I asked to take the vehicle to a neutral location to have the car inspected for damage. Edward stated that he was trying to be nice and I should be satisfied with his lack luster efforts

Hi Kayla,

I'm certainly sorry to hear about your overall recent experience, and I understand the frustration. I did locate a claim and our management team is wanting to inspect the vehicle. At your earliest convenience, contact our Customer Care team at 800-327-8242 and one of our agents will be happy to help. 

 

-Lynn *VIOC Social Media Team 

Valvoline isn't even trying to be competitive anymore. Their prices over the years have increased past any other places that do oil changes. My last experience will be my last for sure. I have a Hyundai SUV so nothing exotic. Just for the 6 quarts and generic filter they charge me $115. There was no other services done like windshield wipers, air filters, flushes, etc. Just a regular oil change. I couldn't find my 50% off coupon I had & I finally found a $25 off which still put my bill just past $90. I'm done with these crooks.

Thanks for reaching out, Brandon! Here at Valvoline, we make it our goal for our guests to find their experience to be worth our competitive pricing. We strive to provide our guests with not only the convenience of staying in their vehicle but also receiving top-notch service from reliable technicians using only high-quality products. We’re always happy to help our guests, especially by saving some extra $. When you’re ready for your next service check out our website or call our Customer Care team at 800-327-8242. We’ll get you the best deal we have!

This is the complaint for the Valvoline in Rancho Cucamonga, California This shop rips people off and they don’t do the oil change. They just change the filter and leave the old oil in the engine. They will still charge you $120, That’s why I’m writing this complaint

Thanks for reaching out, Raymond. We're certainly sorry to hear about any issues you experienced during service, and we understand your frustration. We did locate a claim filed with our Customer Care team and saw that our management team attempted to get this resolved, but our management team's resolution was denied. If you change your mind, please contact our Customer Care team at 800-327-8242 or live chat at https://www.vioc.com/contact-us, and we'll be happy to help!