We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Lexmark International, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Lexmark International, Inc.

              740 W New Circle Rd Lexington, KY 40511-1806

            • Lexmark International, Inc.

              2900 Fern Valley Road - Bldg 12 Louisville, KY 40213

            • Lexmark International

              3131 Western Ave #530 Seattle, WA 98121-1028

            • Lexmark International, Inc.

              180 Montgomery St Ste 820 FORMER: primary, reportab Walnut Creek, CA 94596

            • Lexmark International, Inc.

              Chesterfield, MO 63006-0010

            Business ProfileLexmark International, Inc.

            Printer and Printer Supplies Manufacturer
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            740 W New Circle Rd

            Lexington, KY 40511-1806

            Visit Website
            (859) 232-2000

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services.

            Business Details

            This is a multi-location business.

            Find a Location

            Lexmark International, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Lexmark International, Inc.

                740 W New Circle Rd Lexington, KY 40511-1806

              • Lexmark International, Inc.

                2900 Fern Valley Road - Bldg 12 Louisville, KY 40213

              • Lexmark International

                3131 Western Ave #530 Seattle, WA 98121-1028

              • Lexmark International, Inc.

                180 Montgomery St Ste 820 FORMER: primary, reportab Walnut Creek, CA 94596

              • Lexmark International, Inc.

                Chesterfield, MO 63006-0010

              Headquarters
              740 W New Circle Rd, Lexington, KY 40511-1806
              BBB File Opened:
              3/8/2005
              Years in Business:
              33
              Business Started:
              3/1/1991
              Type of Entity:
              Corporation
              Business Management
              • Management/ Owner
              Contact Information

              Principal

              • Management/ Owner

              Customer Contact

              • Ms. Michelle Doepke, Tech Support
              • Mr. John Gamble, CFO
              • Mr. Paul Rooke, Chairman/CEO
              • Ms. Shannon Brown, Manager Accounts Payable
              • Mr. Doug Myers, Director of Tech Support
              • Ms. Vivian Tate, Community Program Director
              • Ms. Keoka Caulder, Corporate Citizenship
              • Management/ Owner
              Additional Contact Information

              Fax Numbers

              • (859) 232-1966
                Primary Fax
              • (859) 232-7529
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/24/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              9/5/2024- Ordered a printer and extra tray Around 9/7/2024---Received printer and tray 9/9/2024--My IT guy tried hooking the printer up and it wouldn't work correctly. Contacted Lexmark tech support, they remotely tried to get it to work. It didn't. He said they would start the refund process. 9/30/2024--After countless emails, they sent me a shipping label to return the printer/tray. I sent a picture of it to them before I shipped. In the email they stated when they received the merchandise, they would issue a refund. UPS tracking..********************... They received the merchandise. 10/23/24..I have sent countless emails asking for the status of my refund. They keep asking about the extra tray. I told them countless times I send everything back in one box. Still no refund. I do have many emails asking for the status of my refund. And responses saying they would refund full amount. They will push it up the chain
              Read 7 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Craig D

              07/31/2024

              Terrible customer service, don't buy Lexmark products. We used to spend millions a year on their products and service contacts for NEXT DAY SERVICE and they usually got it fixed in a few days, now it takes WEEKS to get anything fixed.
              Read 2 More Customer Reviews

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.