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Find a Location

eCampus.com has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • eCampus.com

      2373 Palumbo Dr Lexington, KY 40509-1047

      BBB Accredited Business
    • eCampus.com

      2415 Palumbo Dr # 200 Lexington, KY 40509-1116

      BBB Accredited Business
    • eCampus.com

      38 Auriga Drive, Unit #213 Nepean, ON K2E 8A5

    • eCampus.com

      32 - 34 Ashwarren Rd North York, ON M3J 1Z5

    • eCampus.com

      17 - 3200 Ridgeway Dr. Mississauga, ON L5L 5Y6

    Business ProfileforeCampus.com

    Textbooks
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.75/5stars

    Average of 216 Customer Reviews

    Customer Complaints

    141 complaints closed in last 3 years

    50 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/2010

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    eCampus.com offers used textbooks, new textbooks, eTextbooks and textbook rentals. The company also offers an online buyback program to allow students to sell their textbooks to us.

    Business Details

    This is a multi-location business.

    Find a Location

    eCampus.com has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • eCampus.com

        2373 Palumbo Dr Lexington, KY 40509-1047

        BBB Accredited Business
      • eCampus.com

        2415 Palumbo Dr # 200 Lexington, KY 40509-1116

        BBB Accredited Business
      • eCampus.com

        38 Auriga Drive, Unit #213 Nepean, ON K2E 8A5

      • eCampus.com

        32 - 34 Ashwarren Rd North York, ON M3J 1Z5

      • eCampus.com

        17 - 3200 Ridgeway Dr. Mississauga, ON L5L 5Y6

      Location of This Business
      2373 Palumbo Dr, Lexington, KY 40509-1047
      BBB File Opened:
      3/8/2005
      Years in Business:
      23
      Business Started:
      7/18/2001
      Business Incorporated:
      2/26/2004
      Accredited Since:
      12/1/2010
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • eCampus.com, Inc.
      • ecampus books
      • SellBackBooks.com
      • ecampus
      • biggerbooks.com
      • A Book Company, LLC
      • Knetbooks.com
      • Book Mob
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Chris Smith, Customer Service Director
      Contact Information

      Principal

      • Mr. Chris Smith, Customer Service Director

      Customer Contact

      • Mr. Mark Carson, VP Customer Experience
      • Mr. Barry Kern, VP of Partner Services
      • Mr. Chris Smith, Customer Service Director
      • Mr. Matt Montgomery, President/CEO
      • Mr. Kevin Smith, CFO
      • Mr. Dave Clay, Vice President Of Operations
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      141 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      216 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JL W

      1 star

      09/15/2024

      Zero Stars. Scam Alert. Don’t do it. Definitely too good to be true. I was told the book I ordered, the book that was supposed to arrive yesterday per when I ordered online, the book that has not been shipped or issued to ship, cannot be canceled and a refund given. The book is clearly not on its way to me anytime soon, and the class is in full swing. I bought the book elsewhere. The website says pending “trusted supplier”, but the email from Customer Service email says “publisher”. Word consistency, people. Either way, the email also states I will be charged a 15% restocking fee and return shipping costs when I return the book (earlier than expected)..that I, hopefully, one day receive..that I no longer want from these people..that hasn’t even been shipped to me. Per the other complaints, I’ll just have to wait patiently to be told I returned a damaged book I never used and that I have to pay for it. Save yourself the hassle and headaches, rent elsewhere.

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