Business ProfileforJefferson Animal Hospital

I took my pup to er on 11/14/23. She had to have surgery. On 11/23, I took her E-collar off, she started licking her left side. I took her to her vet the next day, they told me it was severe burns and it had to come from her having surgery because they use different things to warm them up. I called the er to let them know, spoke to ********* who was adamant that they didn't do it, and I would have to pay if I took here back to them. I told them they need to pay my vet bill because they caused these burns. Eventually, they agreed to see her and to pay her vet bill of $111.30. I'm upset because they never admitted fault, they actually asked me if I used a warning blanket on her. If you look at the burns she sustained, that alone will let you know I didn't do this to my baby. First off I don't own a warning blanket, secondly if I did it would have not caused that, those burns are so severe. She would not have set there in a blanket and get burned. She had to have been sedated for this to have happened. I know it was an accident, but for you to first say you didn't do it, then to try to blame me. How awful is that. I would never hurt my baby, then try to say you all did it. Then to add insult to injury, the Dr that looked at her had the nerve to say "you have to bring her here for Follow-Up because we can't keep paying her vet bills" Jefferson Animal Hospital, you are the reason for her vet bill. I forgot to mention, while we were in the waiting room there were certain spots I would touch on her and she would wince, she's in pain. They came to get her kept her for a little bit out of my site, when they brought her back to me, the Dr touched all over her and said "she's not in any pain" I was shocked and confused because I know she was in pain. After I got home and thought about it, I came to the conclusion that they had to have given her some pain medication while they had her away form me, because SHE IS IN PAIN. They tried to downplay her injuries.