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          Kentuckiana Countertops has 1 locations, listed below.

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            Business ProfileKentuckiana Countertops

            Bathroom Design

            Contact Information

            11800 Diode Ct

            Louisville, KY 40299-3871

            (502) 261-9899

            Customer Reviews

            3/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            11800 Diode Ct, Louisville, KY 40299-3871
            BBB File Opened:
            12/19/1996
            Years in Business:
            31
            Business Started:
            2/1/1993
            Business Started Locally:
            1/1/1993
            Business Incorporated:
            1/1/1993
            Type of Entity:
            Corporation
            Alternate Business Name
            • Lays Custom Stone, Inc.
            Business Management
            • Ms. Tracy Lay, President
            Contact Information

            Principal

            • Ms. Tracy Lay, President

            Customer Contact

            • Ms. Tracy Lay, President
            Additional Contact Information

            Fax Numbers

            • (502) 261-9624
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Essel B

            05/09/2022

            Day of tear out and installation of new countertop was well done by Darren *****, Steve & Danny, but day of plumbing reconnect was without drain rim for undermounted sink, which we had to pay extra for. I was told by Jackie " If I checked around I would find this is normal policy". If this was the case, why wasn't I informed of it by Jackie before hand? To that I say Bull!!! So many times during this process I had to search out answers to things I should have been told by Jackie. There were so many things I should have been told voluntarily by Jackie that if I didn't ask over and over and over again I never would have been told. Thank you installers and ****** Plumbing for being great workers. You made this process so much better than it could have been.

            Kentuckiana Countertops Response

            05/19/2022

            The strainer for the sinks do not come with the sink. Those have to be purchased separately. Typically plumbers carry those on the trucks for installs or we sell them at an additional charge. However, we have to pay for the strainer so we can not provide them to customers at no cost. Jackie went above and beyond to answer the numerous emails you sent regarding your countertops. We always strive to answer any and all questions from our customers. Customer service is one of our main concerns. We have never had customers complain about Jackie. It is just the opposite. They can not sing her praises enough. We are sorry you feel like we did not provide that information to you, We have never had anyone complain about this issue in the past and we have been in business 29 years.

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