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Find a Location

University Hospital has 1 locations, listed below.

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    Business ProfileforUniversity Hospital

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    530 South Jackson Street, Louisville, KY 40202
    BBB File Opened:
    8/11/1995
    Years in Business:
    202
    Business Started:
    1/1/1823
    Type of Entity:
    Corporation
    Alternate Business Name
    • ULP Anesthesiology
    • University of Louisville Hospital
    • University Medical Center
    Business Management
    • Ms. Jamie Smith, Customer Service Representative - Patient Relations
    • Ms. Regina Doan, Director Patient Safety & Peer Review
    Contact Information

    Principal

    • Ms. Jamie Smith, Customer Service Representative - Patient Relations
    • Ms. Regina Doan, Director Patient Safety & Peer Review

    Customer Contact

    • Ms. Regina Doan, Director Patient Safety & Peer Review
    Additional Contact Information

    Fax Numbers

    • (502) 562-4650
      Primary Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brittany H

    1 star

    12/27/2023

    I saw Dr Stocker of the GI Motility Clinic back in August. At that visit she recommended a procedure and labs. She indicated they would come get me for the labs and then schedule the procedure. I was then left in the room for over an hour. I finally left the room, found some random person walking the halls who then took me for labs. I was never brought to a scheduler for my procedure. I had to make another appointment in November because I still had not been scheduled for my procedure. Went in, saw the PA - she acknowledged that the doc recommended I needed procedure and indicated I would be contacted by scheduler within a week or two. The that was mid November. Early December I called and got routed around till I got the scheduler. She took my info and said she would call me back by that Friday. The Monday after THAT deadline had passed I messaged via app asking for status of my procedure. I was told I would be scheduled by the 16th. It is now almost January and I have still not been scheduled. Called the scheduler again and I get still the generic “there are people ahead of you but I should have you scheduled by the end of the week”. I know this is a lie. Do not come here. Go to Cleveland. They have to be better than THIS.

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