Business ProfileforOxmoor Ford

I went the Oxmoor Ford dealership on the May 22nd to look at a 2023 Ford Bronco on the lot. After looking at the Bronco, realized it had the dual roof option and I was not interested in that option. So I left the dealership. After arriving home, I got a phone call from the Oxmoor Ford dealership sales manager ****. He said he could offer some incentives to purchase the Bronco and I could always sell the additional top that I did not want. I wanted the vehicle and that sounded like a good idea. But at the time he did not realize I was buying the vehicle on A plan. When I told him I was buying A plan, he said he could still offer me an incentive to buy the Bronco. So I came back to the dealership. Once there, I was told Oxmoor Ford would give me an additional $1700 incentive off the price to purchase the Bronco. So I did. While filling out the paper work to buy the Bronco, I also purchased a service agreement for the Bronco and another Ford vehicle I own. There was so much paperwork to view and sign, I did not watch the figures closely enough. The $1750 incentive deduction was pointed out to me, but the $1750 added in for Insurance was not. I feel Oxmoor Ford was not truly open and honest about this. Bought several new vehicles from Ford over the years, never had a dealership add insurance to the purchase price. I talked to ******** the Finance Director at Oxmoor Ford by phone on May 27th 2024 regarding the additional charge added to the cost of the Bronco I purchased. He agreed the additional charge was in error and assured me he would contact the finance company, ********** **** and the additional charge would be deducted. As of this writing , this has not happened. I contacted ********** **** today and they have not received anything from Oxmoor Ford as 14 August 2024. I am still waiting on a resolution. I do not believe Oxmoor Ford is being honest with me.