Business ProfileforKFC Corporation

I am filing a complaint against KFC for their malfunctioning mobile app, which has consistently failed to work as advertised. This has prevented me from earning rewards and redeeming offers. KFC claims customers can earn rewards points and access special offers through the app. However, due to ongoing issues, the app does not work properly, making it impossible to earn points or use these offers. The first issue is ***** ***. Initially, the app would occasionally reject ***** ***, stating the payment method was invalid. After contacting *****, it was confirmed the issue was with KFC. Over time, this problem worsened, and ***** *** has not worked in the app for months, though it works elsewhere. I tried manually entering my credit card details, but the app intermittently rejected my card information as invalid. My credit card company confirmed the issue was with KFC’s app, not my card. Because of these issues, I have been unable to earn rewards points or benefit from exclusive app-only specials. I’ve contacted KFC Customer Service multiple times and always receive the same standard response that they’ll escalate the issue. Despite two app updates, the problem remains unresolved. KFC is aware of this, yet nothing has been done. I also filed a complaint with the ******* ***** ********** ****), but they do not handle individual cases and only document the issue. KFC should be held accountable for this ongoing problem, which prevents customers like me from using advertised app-only offers and rewards. I request that KFC fix these app issues and compensate me for the inconvenience and lost rewards points. Thank you for your attention.