At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 6040 Dutchmans Ln, Louisville, KY 40205-3305
- BBB File Opened:
- 4/19/1999
- Years in Business:
- 31
- Business Started:
- 1/1/1993
- Business Started Locally:
- 1/1/1993
- Business Incorporated:
- 8/20/2004
- Accredited Since:
- 11/9/2007
- Type of Entity:
- Corporation
- Alternate Business Name
- Texas Roadhouse, Inc.
- Business Management
- Mr. Patrick Sterling, VP of Legendary People
- Mr. Gerald Morgan, CEO
- Ms. Gina Tobin, President
- Contact Information
Principal
- Ms. Gina Tobin, President
- Additional Contact Information
Phone Numbers
- (606) 325-5188Other Phone
- (859) 268-2507Other Phone
Website Addresses
- (606) 325-5188
Customer Complaints
206 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was at the restaurant with another couple. We split the check and I accidentally paid for both checks on the kiosk. The waitress said the manager fixed it. 2 days later my account was still not credited. I went to the restaurant and was told it would take several days. After not receiving a credit after a week I contacted customer service. They asked me for the day, the amount, and the last 4 digits of the card I used. I still haven't received the credit. I have contacted customer service again and have not received a response. Please help
Location of Dispute:
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Customer Reviews
75 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Beatrice B
1 star11/18/2024
Texas Roadhouse Response
11/20/2024
with our team so we can make sure we are providing the best food and service
possible to our guests. Thank you for your feedback, and we hope to serve you in the future!
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